Service Coordinator/Administration (Internal Technical | Client Support)
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Reporting to the Service Manager, this broad service role will work across our range of Heat Pumps (pool heating and hot water) and will provide plenty of variety and a great learning opportunity to work across different areas of our business.
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Key responsibilities
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- Providing end to end technical support to customer enquiries (email and phone) in a calm, skilled and timely manner
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- Coordinating warranty service with internal/external contractors
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- Processing spare parts orders
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- Liaising with clients on technical data, product manuals, and product videos
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- Processing warranty claims
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- Recording all service work in the internal software programs
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- Supporting the Operations Team with general administration tasks / ad hoc projects
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- Promoting service plans to existing clients
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About you
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- Customer driven individual with a technical aptitude either gained through experiences in technical support, trades industries or customer service (or potentially an undergraduate completing studies in Engineering, HVAC, or similar)
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- Technical problem solving background is highly regarded
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- A positive, energetic approach and a willingness to learn and grow with our business
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- Sound administration, customer service and relationship building skills
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- Exceptional organisation skills and the ability to multi-task
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- A good telephone manner, listening and problem-solving skills and the ability to stay calm in a busy but enjoyable operating environment
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- A team player who is easily able to collaborate with a broad range of stakeholders
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- Willingness and capability to assist with light manual handling requirements
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- Experience with Service M8 and Unleashed is desirable but not essential
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About us
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EvoHeat truly strive for excellence in everything we do and are recognised leaders in Hot Water and Pool Heating products and the delivery of exceptional solutions / projects to our Clients across Australia. We are highly recognised for our innovation, award-winning product lines, exceptional client delivery and our people first culture that is rapidly creating a business to enhance the community and environment.