Job Description

The purpose of this position is to manage, plan and direct all service activity within our customer base in the Managed Services Environment – with a particular focus on the Electrical (UPS/DC/Electrical Infrastructure) aspects. This includes the activities of Sub-Contractors and Vertiv Teams.

n

Achieve sales targets and manage expenditure within budget and ensure the company image is maintained and upheld at all times.Ensuring commonality of process and field deployment where this is required.

n

Key Responsibilities

n

Operational Execution

n

n
- Manage the day-to-day electrical operations of our key accounts. (UPS, DC and Electrical) electrical systems from incoming switchboards, transfer switches and generators, through to the rack outlets.
n
- Oversee maintenances and conduct power/capacity audits (DC/UPS and electrical for capacity planning) Nationally.
n
- Manage Generator building load tests.
n
- On Call Roster every second week or as required as per staffing requirements and availability.
n
- Co-ordinate activities to ensure SLAs are met.
n
- Raise CRQs in ITSM.
n
- Manage the activity of third-party contractors.
n
- Preparation of monthly reports and financial forecasts.
n
- Attendance at monthly meetings with key customers to review SLA performance.
n
- Weekly operations meeting to address grass roots operational discussions/ actions and compliance.
n
- Provision of electrical quotations to ensure consistency.
n
- Building and maintaining close relationships with customer.
n
- Able to travel interstate when and if required. (25%)
n

n

Continuous Improvement

n

n
- Identify opportunities to expand the Global Services offering and make direct representation to prospects and customers to expand the service business. Working actively with theManaged Services Manager.
n

n

Planning, Process and Reporting

n

n




- Work collaboratively with theManaged Services Manager to develop short- and long-range business plans.
n
- Initiate, lead and manage an extensive and diverse range of projects which increase operational sales performance.
n
- Proactively work with cross functional key stakeholders to identify and address business improvement opportunities.
n

n

WHS, Environment & Quality

n

n
- Comply with all Work, Health & Safety, Environment and Quality obligations
n
- Actively promote safety in the workplace
n
- To assist the Finance division in resolving accounts payable issues.
n

n

Employees reporting to Incumbent

n

n
- Currently no Direct employees report into this position
n

n

Main contacts within Company

n

n
- Market Unit Leadership Team
n
- ANZ Services Team
n
- Project Management Team
n
- National Service Sales Manager
n
- Business Development Managers
n
- Technical Support Group
n
- Finance
n

n

Main contacts outside the Company

n

n
- Customers
n
- Contractors
n
- Suppliers
n

n

Education/Qualification:

n

n
- Trade or Engineering qualifications desirable
n

n

Specialist Knowledge:

n

n
- Servicing Critical Infrastructure in a 24/7 workplace
n
- Previous experience with Data Centre or Telecommunications sectors would be an advantage
n
- Previous exposure to a service project management environment
n
- Exposure in the Electrical Contracting Service Industry
n
- Exposure to switchboard design and maintenance will be highly regarded
n

n

Practical Experience:

n

n
- High level interpersonal and negotiation skills
n
- Sub-Contractor Management
n
- Business Process Improvement
n
- Service management
n
- Forecasting & financial acumen
n
- Project management
n

n

Personal Characteristics:

n

n
- Communication skills
n
- Collaboration
n
- Leadership skills
n
- Business acumen
n
- Problem solving skills
n
- Customer Service
n
- Agility
n

n

#LI-AB2

n

#J-18808-Ljbffr

📌 Managed Services Electrical Supervisor (New South Wales)
🏢 Vertiv Group
📍 New South Wales