Job Description

At Pure Fishing, we're passionate about helping anglers get more from every moment on the water. As a global leader in fishing tackle, we're home to some of the industry's most recognised brands, including PENN, Berkley, Abu Garcia and Ugly Stik.

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Our Tuggerah team supports the Oceania region and brings together people who value collaboration, innovation and an active outdoor lifestyle.

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The Opportunity

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We're looking for an enthusiastic and customer-focused ANZ Customer Service Officer to join our team in Tuggerah.

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In this role, you'll be responsible for delivering exceptional customer service across Australia and New Zealand, ensuring customer enquiries, orders, warranties and account-related matters are managed accurately and efficiently. You'll play an key role in supporting customer satisfaction, customer retention and business performance.

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Working closely with our Sales, Warehouse, Accounts, Product & Marketing and international teams, you'll help deliver a seamless customer experience while contributing to continuous improvement initiatives across the business.

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What You'll Do

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You'll become a product expert, work closely with multiple teams across the business and play an important role in creating exceptional experiences for our customers.

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- Deliver exceptional customer service via phone, email and online enquiries
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- Respond promptly and professionally to customer questions, issues and concerns
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- Process customer orders accurately and efficiently to ensure timely fulfilment
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- Support warranty claims, returns and credit administration activities
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- Provide technical product information and guidance to customers and consumers
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- Build positive relationships with customers, consumers, sales teams and key stakeholders
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- Assist with administrative tasks including documentation, invoicing, credits and customer records
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- Contribute to process improvement initiatives and customer service best practices
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- Participate in team meetings and collaborate across departments to achieve shared outcomes
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About You

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You not't need to tick every box, but the following will help you succeed:

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- Previous experience in a customer service, call centre, order management or supply chain support role
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- Strong communication skills and the ability to build positive relationships with a diverse range of stakeholders
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- Excellent attention to detail and a high level of accuracy
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- Strong organisational skills with the ability to manage multiple priorities
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- A proactive, solutions-focused approach to problem solving
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- Confidence using Microsoft Office applications including Excel, Word and Outlook
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- Experience with SAP or similar ERP systems will be highly regarded
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- Experience within the consumer goods, outdoor recreation or fishing industry is advantageous but not essential
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Why You'll Love Working With Us

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- An extra week's pay every Christmas
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- Two additional paid Lifestyle Days each year to make the most of the water, the outdoors and the activities you love
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- Paid parental leave
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- Flexible working arrangements
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- Healthy office snacks and a workplace that supports an active lifestyle
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- Confidential Employee Assistance Program (EAP) access
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- Ongoing learning and career development opportunities
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- A collaborative, down-to-earth team culture
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- Opportunities to attend industry events and product showcases
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- Generous staff discounts on premium fishing and outdoor brands
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All applicants must have the current right to live and work in Australia.

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📌 ANZ Customer Service Officer (Central Coast Council)
🏢 Pure Fishing
📍 Central Coast Council