Job Description

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- Location DFO Brisbane,18th Avenue,Brisbane, QLD, 4008,Australia
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- Job Category Retail
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- Employee Type Full time - Auto Pay
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Description

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Role Purpose

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The Boutique Leader is responsible for leading a high-performing Boutique that delivers exceptional customer experiences, strong commercial results and a positive, values-led team culture.
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Living the SHEIKE Values

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At SHEIKE, how we lead matters just as much as what we achieve.

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Stay Curious

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- Seeks to understand performance drivers behind results, not just the outcomes
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- Actively learns from customer feedback, data and team insights
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- Embraces coaching, feedback and continuous improvement
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Spark Connection

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- Builds genuine relationships with customers and team members
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- Creates a welcoming, inclusive and emotionally intelligent environment
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- Leads with empathy, clarity and open communication
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Shape Tomorrow

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- Takes ownership of Boutique performance and future growth
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- Leads change with confidence and optimism
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- Balances creativity with commercial discipline
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Key Responsibilities

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Customer Experience & Service Leadership

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- Deliver consistently high-quality customer experiences aligned to the SHEIKE brand
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- Ensure genuine, confident customer engagement from first greeting through to fitting room and close of sale
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- Lead by example in styling, product knowledge and service behaviours
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- Actively role model SHEIKE's styling and selling standards on the floor
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- Conversion
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- Average Transaction Value (ATV)
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This includes:

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- Understanding daily, weekly and monthly performance trends
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- Translating insights into explicit actions for the team
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- Driving focus on conversion as a key controllable
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- Coaching team members to improve confidence,



capability and results
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- Recruit, onboard and develop a high-performing Boutique team
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- Coach and performance-manage team members in line with SHEIKEexpectations
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- Foster a culture of accountability, recognition and continuous feedback
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- Create a clear role clarity, standards and expectations for all team members
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- Support team wellbeing through effective rostering and workload management
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Wages & Rostering

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- Manage Boutique wages within budget
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- Create effective rosters that align to traffic patterns, conversion opportunitiesand customer demand
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- Balance cost control with service excellence
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- Ensure compliance with all award, payroll and rostering requirements
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Stock Integrity & Loss Prevention

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- Maintain high standards of stock accuracy and integrity
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- Proactively manage shrinkage through strong processes and team accountability
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- Ensure all stock movements, transfers and deliveries are actioned accurately
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- Lead by example in adherence to loss prevention standards and procedures
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Visual & Operational Excellence

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- Ensure visual standards reflect SHEIKE brand guidelines and VM direction
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- Maintain a clean, organised and safe store environment at all times
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- Ensure fitting rooms, back of house and customer areas are consistentlypresented
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- Execute promotions, campaigns and sale activity accurately and on time
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- Leads a confident, engaged and customer-obsessed team
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- Delivers consistent results across all key commercial metrics
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- Creates a Boutique that customers love returning to
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- Is trusted by their Area Boutique Leader as a strong, reliable and values-alignedleader
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- Balances people leadership with commercial discipline
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Key Capabilities & Skills

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- Proven retail leadership experience in a customer-focused environment
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- Strong commercial acumen with the ability to interpret and act on data
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- A confident coach with the ability to develop capability in others
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- High emotional intelligence and communication skills
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- Strong organisational and operational execution skills
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#J-18808-Ljbffr

📌 Boutique Leader- DFO Brisbane (Queensland)
🏢 Sheike
📍 Queensland