Job Description

Business Change & Service Delivery Coordinator

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- Lead change coordination in healthcare IT projects
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- Support with ICT service management in dynamic environments
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- Engage with diverse stakeholders for successful delivery
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Canberra, ACT (Hybrid) Immediate Start | Contract to 30 June 2027

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Australian Citizenship & Baseline Security Clearance Required

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About the Opportunity

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We are seeking an experienced Business Change & Service Delivery Coordinator to support the sustainment, enhancement, and delivery of critical enterprise healthcare information systems within a large federal government environment.

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This is a unique opportunity for a proactive and versatile qualified who enjoys working across business analysis, change coordination, stakeholder engagement, service delivery, and ICT service management. You will play a key role in ensuring business outcomes are successfully translated into technical solutions while supporting the delivery of services that are critical to operational success.

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Working within a complex and agile environment, you will liaise with business stakeholders, technical teams, managed service providers, and senior leadership to drive the successful delivery of business and technical initiatives.

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Key Responsibilities

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Business Analysis & Requirements Management

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- Translate business requirements into clear deliverables for technical teams and service providers.
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Change Coordination & Delivery

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- Lead work items from initiation through implementation and closure.
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- Coordinate delivery activities across multiple stakeholder groups.
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- Identify and manage risks, issues, dependencies, and competing priorities.
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- Support business readiness activities including communications, training, and implementation planning.
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- Monitor and coordinate managed service provider delivered activities.
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- Ensure delivery outcomes align with agreed service levels and business expectations.
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- Facilitate collaboration between internal teams and external vendors.
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- Escalate and manage delivery risks and performance concerns when required.
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Testing & Business Readiness

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- Coordinate User Acceptance Testing (UAT) and related testing activities.
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- Support test planning, execution, defect tracking, and resolution activities.
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- Ensure stakeholders are prepared for the implementation of new or changed services.
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Governance & Reporting

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- Prepare high-quality reports, briefs, presentations, business cases, and governance artefacts.
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- Provide regular updates on project status, risks, issues, and delivery outcomes.
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- Support governance forums and decision-making processes.
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ICT Service Management Support

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- Provide operational support across ICT Service Management functions.
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- Assist with incident, problem, and change management activities.
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- Support investigations into complex incidents and ongoing service improvement initiatives.
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- Contribute to continuous improvement and service optimisation activities.
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About You

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To be successful in this role, you will demonstrate:

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- Strong business analysis and stakeholder engagement skills.
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- Experience coordinating business and technical change initiatives.
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- Ability to work independently in complex and fast-paced environments.




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- Excellent communication, facilitation, and relationship management skills.
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- Robust ownership, accountability, and delivery focus.
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- Confidence engaging with senior stakeholders and technical teams.
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- A proactive, adaptable, and solutions-focused approach.
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- Demonstrated experience coordinating business or technical change initiatives within complex ICT environments.
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- Experience gathering, analysing, and documenting business requirements.
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- Strong stakeholder management experience across business and technical teams.
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- Excellent organisational skills with the ability to manage multiple priorities simultaneously.
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- Experience producing governance documentation, reports, and presentations.
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- Understanding of ICT Service Management practices, including incident, problem, and change management.
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- Experience supporting healthcare, enterprise, or mission-critical systems.
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- Knowledge of government ICT environments and governance frameworks.
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- Experience working with managed service providers and external vendors.
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- Familiarity with ITIL or similar ICT Service Management frameworks.
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- Experience supporting business change, adoption, and organisational readiness activities.
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Security Requirements

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- Australian Citizenship is mandatory.
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- Current Baseline Security Clearance (minimum) is required.
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Why Apply?

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- Long-term contract through to June 2027.
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- Hybrid Canberra-based working arrangement.
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- Opportunity to work on critical national healthcare technology initiatives.
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- Collaborative environment with a strong focus on business improvement and service excellence.
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- Exposure to complex enterprise systems and large-scale stakeholder engagement.
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📌 Business Change & Service Delivery Coordinator (Canberra)
🏢 Ntt
📍 Canberra