Customer Experience Leader | Flexible Work & Wellness Perks (City of Cockburn)

Customer Experience Leader | Flexible Work & Wellness Perks (City of Cockburn)

28 Aug
|
City of Cockburn
|
City of Cockburn

28 Aug

City of Cockburn

City of Cockburn

The City of Cockburn is seeking a Service Lead - Customer Experience to oversee customer service across the City’s front counter, contact centre, digital and after-hours channels. You will drive continuous improvement using customer insights, operational data and technology, with a key focus on enhancing customer experience and service performance.

You will lead the Customer Experience team, coordinate initiatives, and leverage contact centre technologies such as Genesys to optimise outcomes for

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📌 Customer Experience Leader | Flexible Work & Wellness Perks (City of Cockburn)
🏢 City of Cockburn
📍 City of Cockburn

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