Job Description

As a Technical Service Engineer, you will be part of a level 3 team of subject matter experts that is responsible for providing technical expertise for clients' various setting and providing L3 Wintel incident management within their ITSM toolset

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The key responsibilities of the role will include, but are not limited to:

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- Provide L3 Technical Support and administration via client ITSM toolset within the Service health indicator (SHI'S) timeframe
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- Participate in client projects when required
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- Develop and Update Standard Operating Procedures (SOP'S)
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- Develop and update Detailed level design
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As the ideal candidate, you will bring:

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Essential:

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- Demonstrated knowledge & Experience in Microsoft Server 2016/2019 products and integrated technologies
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- Demonstrated knowledge and Experience in Active Directory & Identify Management Services
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- Demonstrated Knowledge & experience in Red Hat Linux
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- Demonstrated Knowledge & Experience in Vmware Vsphere 7
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- Demonstrated Knowledge in Microsoft SQL Server 2019
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- Demonstrated Knowledge and Experience in Citrix Studios & Director
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- Proficiency in advanced scripting
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- ITIL V3/V4 certification
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- NV2 security clearance is required
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- Bachelor's degree in computer science or related field
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- Microsoft Certifications or equivalent experience
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📌 IT Support Engineer (North Geelong)
🏢 Quantumminds
📍 North Geelong