Job Description

Electrical Service Team Lead - Automation & Intralogistics Sydney | Multiple Customer Sites | Permanent Role

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Three reasons to consider this opportunity:

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- Lead a growing technical service team across major automated sites - manage and support a team of mechanical and electrical technicians across high-profile customer operations in NSW.
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- Step into a visible leadership role with genuine ownership - act as the first point of escalation for customers, drive reliability improvements, and help standardise best practice across multiple sites.
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- Join a global automation business with strong benefits and career development - access international training opportunities, bonus potential, additional long-service leave benefits, and subsidised corporate fitness options.
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About the Opportunity

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An established global automation and intralogistics solutions business is seeking an experienced Resident Service Team Lead to support multiple customer sites across Sydney. This role will suit a hands-on technical leader with an electrical background who enjoys developing people, improving processes, and working closely with customers in live operational environments. You will oversee a team of resident service technicians across mechanical and electrical disciplines, supporting automated warehouse and distribution operations across sectors including food and beverage, pharmaceuticals, retail, and logistics.

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The Role

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As Resident Service Team Lead, you will be responsible for coordinating the day-to-day activity of a technical service team, ensuring maintenance schedules, breakdown support, customer communication, safety standards, and reporting requirements are delivered to a high standard. You will be the first point of escalation for customers across NSW, providing operational feedback, coordinating technical responses, and ensuring consistent service delivery across multiple sites. This is a role with genuine autonomy. You will have the opportunity to build and improve processes,



lift team capability, and help create a more consistent and proactive service model across the NSW region.

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Key Responsibilities

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- Lead, support, and coordinate a team of resident service technicians across multiple Sydney sites
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- Oversee daily workloads, site coverage, rosters, leave planning, training requirements, and general team coordination
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- Act as the first point of escalation for customer queries, operational issues, and service-related matters
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- Conduct regular site visits to ensure maintenance delivery, service quality, safety compliance, and technician support
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- Drive reliability improvement, process improvement, and standardisation of best practice across customer sites
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- Monitor planned preventative maintenance activity and ensure works are completed in line with customer expectations
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- Review customer reports and ensure timely, accurate submission of required documentation
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- Support technician development across both experienced and junior team members
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- Coordinate escalation activity with internal technical, engineering, and service support teams
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- Ensure licences, inductions, training requirements, and safety documentation remain current across the team
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- Contribute to continuous improvement initiatives across service delivery, maintenance processes, and customer engagement
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About You

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You are a practical, approachable, and customer-focused technical leader who can build trust with both technicians and customers. You will ideally bring:

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- Electrical engineering or electrical trade background
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- Experience leading, supervising,



or mentoring technicians in a service, maintenance, automation, or industrial environment
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- Strong understanding of automated equipment, controls, PLCs, or industrial systems
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- Experience working in 24/7 operational environments such as warehousing, logistics, manufacturing, FMCG, pharmaceutical, or distribution
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- Strong communication skills and confidence engaging directly with customers
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- Ability to work autonomously without being micromanaged
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- A proactive, solutions-focused mindset with a strong focus on reliability and continuous improvement
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- Strong safety awareness and the ability to promote safe working practices across multiple sites
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- Current Australian driver's licence
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- Australian Permanent Residency or Citizenship Highly Regarded
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- A-grade electrical licence
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- Previous experience in automated warehousing, intralogistics, materials handling, robotics, conveyors, sortation, or similar systems
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- Experience managing teams across multiple customer sites
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- Exposure to planned preventative maintenance programs and breakdown escalation processes
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What's on Offer

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- Permanent leadership role with a global automation business
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- Opportunity to manage a skilled team across major customer sites in Sydney
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- Additional leave benefits linked to long-term service
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- Annual bonus potential
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- Subsidised corporate fitness program
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- Local, interstate, and international training opportunities
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- Strong career development pathway within a growing technical service function
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- Autonomy to shape processes, improve reliability, and make a visible impact across NSW operations
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If you are an electrically minded technical leader looking for a long-term prospect in automation, service leadership, and customer-facing operations, this is an excellent opportunity to step into a role with ownership, visibility, and career growth.

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