Job Description

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- Full-time, temporary contract (Monday – Friday)
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- Initial 3-month contract with highly likely ongoing contract
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- AO3 Business Support Officer
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- $51.12 per hour + superannuation
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- QLD Government opportunity
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- Full-time, temporary contract (Monday – Friday)
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- Initial 3-month contract with highly likely ongoing contract
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About the Role

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An exciting opportunity is available for an experienced Business Support Officer to join a busy Queensland Government team. In this role, you will provide high-quality customer service and administrative support while coordinating travel arrangements, managing correspondence, maintaining records and supporting the effective delivery of services across the region.

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This position suits someone who thrives in a fast-paced environment, enjoys helping customers and can confidently manage multiple priorities while maintaining a high level of accuracy and professionalism.

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Key Responsibilities

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- Deliver exceptional customer service to internal and external stakeholders
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- Coordinate travel bookings including flights, accommodation, ferries, charters, and vehicle hire
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- Monitor and manage incoming and outgoing correspondence and telephone enquiries
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- Maintain accurate records and update information across business systems
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- Prepare documents, reports, registers and administrative documentation
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- Liaise with industry representatives, suppliers and stakeholders to support service delivery
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- Assist with developing and improving procedures and administrative processes
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- Respond to enquiries and provide support to senior staff as required
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- Undertake general administration duties to support team operations
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About You

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To be successful in this role, you will have:

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- Proven experience in an administration role, delivering high-quality customer service
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- Strong attention to detail and accuracy when maintaining records and preparing documentation
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- Demonstrated proficiency across the Microsoft Office Suite, including Excel
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- Strong organisational skills
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- Prior experience within the construction, insurance repairs, government or fast-paced industries is highly regarded
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- The ability to work effectively in a fast-paced, KPI-driven workplace
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- Excellent communication and stakeholder engagement skills
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- Current Driver Licence (mandatory)
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📌 Business Support Officer (Townsville)
🏢 empire group
📍 Townsville