We're looking for an experienced Account Manager to join our team and take ownership of key customer relationships and commercial growth opportunities.
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This is not a traditional account management role focused purely on processing orders. Your primary responsibility is to generate revenue, grow existing accounts and strengthen customer relationships.
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You'll work closely with key trade customers, identifying opportunities to expand the products they purchase from us while taking commercial ownership of pricing, margins and customer outcomes.
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About the Role
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We're looking for an experienced Account Manager to join our team and take ownership of key customer relationships and commercial growth opportunities.
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This is not a traditional account management role focused purely on processing orders. Your primary responsibility is to generate revenue, grow existing accounts and strengthen customer relationships.
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You'll work closely with key trade customers, identifying opportunities to expand the products they purchase from us while taking commercial ownership of pricing, margins and customer outcomes.
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Your Key Responsibilities
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- Convert identified product opportunities across key target accounts – your primary measure of success.
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- Grow revenue by introducing products and product categories that key accounts don't currently purchase from us.
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- Manage quoting, pricing and margin across your key account portfolio.
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- Own the full order lifecycle for key accounts across all products, including specification validation.
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- Build strong relationships with key customers and become their trusted commercial contact.
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- Manage customer conversations around job timing, remakes and changes.
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- Reactivate lapsed customers and identify new trade account opportunities.
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- Proactively make outbound calls to existing customers to uncover new opportunities.
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- Resolve customer issues and escalations.
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- Provide cover for Order Processing when required.
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How Success Will Be Measured
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Your performance will be measured commercially, with a strong focus on growth:
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- Revenue generated from products and product categories that key accounts don't currently purchase from us
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- Gross margin across your account portfolio
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- Number of product families purchased by each customer
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- Reduction in remake rates and identification of their causes
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- Customer issues and escalations resolved
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- Growth and reactivation of existing customer accounts
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What We're Looking For
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We're looking for someone who is commercially confident, proactive and comfortable picking up the phone and having conversations with customers.
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You'll need:
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- Proven account management, sales or business development experience
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- Strong commercial judgement and confidence discussing pricing and margins
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- The ability to identify and convert cross-sell opportunities
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- Excellent communication and relationship-building skills
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- Confidence handling customer conversations
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- Strong attention to detail and the ability to understand product specifications
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- A proactive approach rather than waiting for customers to come to you
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Industry Experience
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Window furnishings experience is highly regarded.
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Industry knowledge will allow you to become productive quickly and confidently understand how our customers operate, including products, pricing, specifications and commercial outcomes.
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The Prospect
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This is an opportunity to take ownership of a significant customer portfolio and play a direct role in growing the business.
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If you're commercially minded, enjoy building relationships and like the idea of picking up the phone and creating revenue rather than simply processing it, we'd like to hear from you.