Job Description

Make a meaningful difference with us: We want people who are great as individuals, and even better in a team. We're on the lookout for a diligent Senior Workforce Case Advisor , who's ready to roll up their sleeves and play a critical role in delivering high-quality, strategic advice and support on complex employee relations matters across the organisation.

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Key Responsibilities

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- Manage and coordinate complex employee relations matters, including claims and advocacy in conciliation or mediation conferences before the Fair Work Commission.
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- Lead workplace investigations end-to-end, including preparing investigation documentation, reports and correspondence.
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- Maintain accurate and confidential case documentation, ensuring compliance with organisational standards and legislative requirements.
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- Provide tactical and operational employee relations advice on complex matters such as performance management, misconduct, employee complaints, change management and dispute resolution.
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- Interpret and provide guidance on relevant employment legislation, Modern Awards, enterprise agreements and employment contracts.
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- Coach and support leaders and People & Culture colleagues in managing employee relations issues and contribute to capability development initiatives.
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- Engage effectively with key stakeholders including leaders, unions, professional associations and regulatory bodies.
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- Participate in enterprise agreement negotiation workgroups and support preparation, consultation and approval processes where required.
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- Partner with Workforce Business Partnering, Workforce Compliance and other stakeholders to ensure effective case resolution.
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- Provide reporting,



insights and trend analysis to support continuous improvement of employee relations practices and case management systems.
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- Take a leading role in specific projects or initiatives that support service delivery improvements within Workforce Strategy.
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What you will bring

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- Tertiary qualifications in Law, Human Resources, Industrial Relations or a related field.
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- At least five years' experience providing employee relations or human resources advisory services, including case management support to leaders and organisations.
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- Demonstrated experience leading workplace investigations from commencement through to resolution.
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- Experience advocating or supporting matters before the Fair Work Commission, including preparation of submissions.
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- Strong knowledge of employment legislation, industrial relations frameworks and workplace policies.
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- Demonstrated ability to interpret and apply enterprise agreements, awards and employment-related legislation.
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- Experience coaching and supporting leaders and HR professionals on employee relations matters.
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- Strong analytical and critical thinking skills with the ability to manage complex and sensitive matters.
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- Excellent stakeholder engagement, communication and influencing skills.
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- High attention to detail,



sound judgement and a proactive approach to problem solving.
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- Ability to work independently and collaboratively within a high-performing People & Culture team.
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- Commitment to the mission and values of the not-for-profit sector.
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Why you will love it here

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Working with us means stepping into a role that's as broad as it is meaningful. You will gain exposure to:

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- Multiple industries under one roof - health, aged care, disability, community services, and more.
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- A wide range of workforce models, leadership styles, and organisational challenges.
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- Opportunities to stretch, grow, and shape your career in ways you won't find elsewhere.
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And the perks? We've got plenty:

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- Adaptable work arrangements to support work-life balance.
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- Access to salary packaging, meal and entertainment benefits - up to $15,900 per year tax free as well as up to $2,650 of your pre-tax income to pay for meal and entertainment benefits. To learn more about this benefit watch the video via the following link: Salary Packaging Explained .
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- A recognition and rewards platform , providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, a wellbeing program and employee assistance program.
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- Career development opportunities to challenge yourself, grow and make a meaningful difference.
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- 12 weeks paid parental leave and 2 weeks paid partner leave , available after 6 months service, in addition to the government scheme.
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- Diversity and inclusive leave , offering paid gender affirmation leave and
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📌 Senior Workforce Case Advisor (Queensland)
🏢 unitingcareqld
📍 Queensland