Claims Administrator

Thrifty Car Rental NT

About the business

Our company, Territory Rent A Car Pty Ltd, has been in business for over 58 years, we operate the Thrifty Car Rental Franchise for the Northern Territory and Kimberley region of WA, we have an extensive fleet of passenger vehicles, 4WDs, trucks and buses.

About the role

We are currently recruiting for an energetic and enthusiastic self-starter to join our team as Rental Vehicle Claims Administrator to provide end-to-end management of our rental customer accident claims process.

Main tasks include:

Providing a high level of customer service at all times to all relevant parties

Liaising with customers, providing them with a clear and concise understanding of the claims process

Liaising with any third parties involved in a claim

Undertaking claims review, including determining liability

End to end management of claims

Data entry and analysis

Corresponding with our insurer and any third party insurers

Liaising with vehicle repairers

Providing support and reporting to senior management as required

Other ad hoc operational processes as directed





Developing and streamlining of the claims process

Essential Criteria:

The ability to work autonomously and efficiently, as well as part of a larger team

A people person with well-developed communication skills

Excellent attention to detail, ability to problem solve and conflict resolution skills

Well-developed time management skills and ability to meet strict deadlines

Ability to prioritise tasks, seek guidance when required, but work with minimal supervision

Excellent Computer literacy skills

Training will be provided for the right candidate but previous experience in a similar role or an understanding of vehicle repairs would be advantageous and highly regarded.

In return we offer:

A competitive hourly rate.

Team based work workplace.

Flexible working arrangements.

To be eligible to apply you must:

Hold acurrent, unrestricted, full Driver's licence.

Have full working rights in Australia.

Be currently living in Darwin

Thrifty operates under a clean air work place environment.

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📌 Rental Vehicle Claims Administrator (Northern Territory)
🏢 Territory Rent A Car
📍 Northern Territory