Job Description

Join the Team at Mickleham Dental Tullamarine!

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Casual/Part-Time Dental Receptionist

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Days: Monday–Friday with occasional Saturdays as required (flexible roster)

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Pay: $34–$38 per hour (based on experience and skills)

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Are you a friendly, organised, and patient-focused dental receptionist/Front-Office Coordinator looking to join a supportive and modern dental practice?

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Mickleham Dental is seeking a motivated and professional Dental Receptionist to become part of our growing team. This role is primarily focused on front office and patient coordination, with occasional sterilisation and chairside dental assisting duties to support the clinical team when required.

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About Us

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Mickleham Dental is a growing, patient-centred practice located in Tullamarine. We provide a full range of dental services, including implants, same‐day CEREC crowns, cosmetic dentistry, and preventative care, using up-to-date technology and Exact dental software.

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We pride ourselves on creating a welcoming environment for our patients while maintaining a supportive and positive workplace culture for our team.

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Your Role Will Include

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- Greeting patients with warmth, professionalism, and exceptional customer service
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- Managing appointment bookings, recalls, and treatment scheduling
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- Answering incoming phone calls and responding to patient enquiries
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- Confirming appointments and managing daily schedules
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- Processing payments via HICAPS, EFTPOS, and other payment platforms
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- Managing patient records and maintaining accurate data entry
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- Assisting patients with treatment plans, financial arrangements, and general practice information
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- Liaising with dentists, specialists, laboratories, and other healthcare providers
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- Supporting the smooth day‐to‐day operation of the practice
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Sterilisation & Clinical Support (When Required)

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- Cleaning, disinfecting, and sterilising instruments in accordance with current infection control standards
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- Maintaining sterilisation records and assisting with compliance requirements
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- Preparing and restocking treatment rooms
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- Assisting with instrument processing and stock management
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- Providing chairside assistance during dental procedures when required
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- Supporting clinicians with room set‐up and patient preparation
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- Assisting with room turnaround between patients while maintaining high clinical standards
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Administrative Duties

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- Managing emails and correspondence
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- Processing referrals and patient paperwork
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- Handling Medicare, health fund, and DVA claims
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- Maintaining reception and waiting areas to a high standard
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- Assisting with stock ordering and general administration when required
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What We're Looking For

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- Minimum 1–2 years of dental reception experience preferred
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- Experience using Exact dental software highly regarded
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- Certificate III in Dental Assisting preferred
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- Previous sterilisation or chairside dental assisting experience highly regarded
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- Excellent communication and customer service skills
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- Strong organisational and multitasking abilities
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- Professional presentation and phone manner
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- High attention to detail and accuracy
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- Ability to work independently and as part of a team
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- A positive attitude and genuine passion for patient care
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What We Offer

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- Competitive hourly rate with room to negotiate based on experience
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- Supportive and friendly team environment
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- Ongoing training and professional development opportunities
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- Exposure to advanced dental procedures and technology
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- Flexible roster arrangements
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- Opportunity for long‐term growth within the practice
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Why Join Us?

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If you're looking for a long-term opportunity in a reputable, patient-focused practice where your contribution is genuinely valued, we'd love to hear from you.

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Join a team that is passionate about providing outstanding patient care while fostering a positive and enjoyable workplace culture.

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📌 Casual/Part-Time Dental Receptionist (Victoria)
🏢 Mickleham Dental Clinic
📍 Victoria