Job Description

Hospitality Attendant | Cruise Whitsundays Hospitality & Guest Experience Airlie Beach, QLD, AU

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Be a part of sharing special places and shaping lasting memories with Australia's leading experiential tourism business.

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About Us

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Cruise Whitsundays, based in Airlie Beach is the largest marine-based tour and transport provider in the Whitsundays. Providing close encounters with the Great Barrier Reef, Whitehaven Beach, and the islands of the Whitsundays, Cruise Whitsundays operates 10, well-equipped, air-conditioned vessels, plus a world-class sailing catamaran, offering a range of tours, as well as an inter-island resort connection service, with regular daily departures at two islands, one airport and two mainland ports.

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Cruise Whitsundays also operates Australia's first underwater accommodation, Reefsuites, and a Reefsleep glamping experience at the Reefworld pontoon, moored offshore at Hardy Reef on the Excellent Barrier Reef.

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From our cruises and sailing adventures to our world-renowned underwater accommodation, there's no better way to experience the Whitsundays, and you won't find a friendlier or more experienced crew to work with. When the ocean is your office, every day is good one!

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About Journey Beyond

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Australia's leading experiential tourism group, Journey Beyond, is privileged to operate 20 brands spanning the country and New Zealand, connecting guests to the land, and to each other.

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Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern,



The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Sailaway Port Douglas, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys; The Telegraph Station in Alice Springs; Monarto Safari Resort; Exmouth Dive & Whalesharks Ningaloo, New Zealand coach tour specialist Grand Pacific Tours, and Voyages Tourism Australia.

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About The Role

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We are seeking enthusiastic Hospitality Attendants with a passion for exceptional service and teamwork to join us on a casual and part-time basis. Based in the Port of Airlie Terminal, the Hospitality Attendant plays a vital role in the day-to-day operations of the Cruise Café. Preparing, presenting and maintaining food displays to a high standard.

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Key responsibilities include, but are not limited to:

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- Delivering exceptional guest experiences and consistent service
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- Adherence of operational procedures and Work Health and Safety requirements
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- Ensuring that the terminal's tables, chairs and balcony area always remain clean and tidy
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About You





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The ideal candidates will create a welcoming atmosphere at the Cruise Café, demonstrating a positive attitude and attention to detail. You will be able to work in a fast-paced environment and possess creative problem-solving skills, along with a high level of adaptability, persistence, and resilience.

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To be successful in this role, you will possess:

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- Strong interpersonal and communication skills
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- A natural ability to collaborate effectively as part of a team
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- A commitment to continuous improvement and learning
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- High attention to detail and a strong standard of delivery
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- A personal dedication to providing excellent customer service
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- Advanced technical skills in coffee preparation and a solid understanding of the coffee industry
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- SITHFAB021 -QLD Responsible Service of Alcohol (Mandatory)
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- Exceptional barista skills and certifications is highly desirable
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- Basic food handling experience
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- Generous discounts on Journey Beyond travel and experiences
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- An attractive salary and positive work environment
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- Study Assistance Policy
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- A career with opportunities for progression, transfers, and secondments
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- Employee Referral Policy
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- Parental Leave program
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- Purchased Leave policy
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- Employee Assistance Program
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- Discounts on Journey Beyond merchandise
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- Discounts at the Cruise Café & Bar
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- Discounts at the bar on board vessels
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- Free public transport
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- Salary sacrifice remote area benefits
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📌 Hospitality Attendant | Cruise Whitsundays (Airlie Beach)
🏢 Hospitality & Guest Experience
📍 Airlie Beach