Job Description

Life at Scania
n Our purpose is to Drive the Shift towards a sustainable transport system.

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At Scania, our people are our most valuable strength.

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You know us as a world-leading provider of transport solutions. We have one unique resource at Scania to achieve this - you.

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The Role

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At Scania, we are as passionate about our customers as they are about our brand. Scania Assistance provides 24/7 breakdown assistance and complete peace of mind.

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What you will do

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- Receive customer calls relating to breakdown and recovery of Scania vehicles
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- Support the customer through the process to a successful conclusion, continuously inform and keep all parties updated
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- Administrate Scania Assistance cases from the customers' first call to closing the case
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- Communicate with repair workshops and all parties involved to ensure the customer is mobile within reasonable timescales
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Roster

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This is a 4 week rotating roster, 3 days on, 2 days off. 1 week 50 hours, the follow week 30 hours - 80 hour fortnight. Example below.

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Team 1 6am-5pm 6am-5pm 6am-5pm 6am-5pm 6am-5pm

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Team 1 8am-7pm 8am-7pm 8am-7pm 8am-7pm 8am-7pm

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Team 1 6am-5pm 6am-5pm 6am-5pm 6am-5pm 6am-5pm

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Team 2 8am-7pm 8am-7pm 8am-7pm

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Team 2 8am-7pm 6am-5pm 6am-5pm

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Team 2 8am-7pm 8am-7pm 8am-7pm

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Team 2 6am-5pm 6am-5pm 6am-5pm

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Who you are

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To be successful in this role,



you will require the following:

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- Technical mind set, solution focussed
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- Previous experience in technical role from the automotive industry (pref)
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- Previous call centre experience (des)
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- Quality oriented; Excellent communication skills, verbal & written
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- High levels of accuracy & attention to detail
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- Geographical knowledge throughout Aus, NZ & UK (pref)
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We offer:

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What we offer

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- Supportive and inclusive team culture
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- Hybrid and flexible working options (where applicable)
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- Competitive salary + annual bonus opportunity
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- Salary packaging and novated leasing options
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- Exclusive discounts across retail, travel, dining and more
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- Corporate benefits including JB Hi-Fi, Specsavers and more
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- Health and wellbeing platform with up to 50% off fitness and wellness brands
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- Be part of an organisation leading the way in digitalisation, electrification, and sustainability
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- Parental Leave Policy
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You need to have full Australian working rights to apply for this role.

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Formal offer of employment is subject to standard pre-employment checks including medical and other background checks

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As an equal prospect employer, supporting workplace diversity, we encourage applications from people of all backgrounds, genders and cultural

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📌 Scania Assistance Service Coordinator (Williamstown)
🏢 Scania
📍 Williamstown