Job Description

Situated in the heart of the Brisbane CBD, with views out over the river to Southbank, the ibis Styles Brisbane is a modern, stylish hotel catering for both business and leisure guests. With 367 rooms, ibis Styles Brisbane is one of the largest hotels in Brisbane City. We are a bright, colourful and stylish hotel, with a vibrant and diverse culture of Heartists who work here with us.

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We are seeking a dynamic and guest-focused Full-time Front Office Duty Manager to join our team at ibis Styles Brisbane.

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Key Responsibilities

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- Supervise, support, and train Front Office team members to maintain high service standards.
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- Ensure all team members understand and comply with company and departmental policies and procedures.
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- Communicate updates relating to policies, rates, and property information effectively.
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- Conduct departmental meetings and participate in management meetings as required.
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- Provide operational support within the Front Office based on business needs, including the ability to work overnight shifts.
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- Lead by example by delivering exceptional guest service at all times.
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- Assist guests with enquiries, requests, and complaints, providing accurate property information.
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- Manage guest complaints professionally and coordinate resolutions with management.
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- Ensure daily revenue reconciliation, accurate financial reporting and drive revenue through upselling and loyalty engagement.
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- Coordinate with other departments including Housekeeping, F&B;, Sales, Reservations and Finance to ensure smooth operations
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- Ensure Front Office equipment is maintained and report maintenance issues promptly.
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- Foster effective communication and collaboration between departments.
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- Ensure compliance with privacy legislation and guest confidentiality requirements,WHS, security and Accor brand standards.
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- Participate in professional development, property training programs andfostera positive Heartist culture.
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- Maintain explicit shift handovers to ensure seamless service continuity.
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Qualifications

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- Previous experience in a hotel Front Office as a Duty Manager
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- Solid leadership, communication and problem-solving skills.
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- Proficiency in hotel systems, Opera and Accor systems is an advantage.
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- Ability to work a flexible 24/7 roster including weekends, evenings and overnight shifts.
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- Passion for hospitality and delivering outstanding guest experiences.
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Additional Information

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Employee Benefits

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Become part of our Stylish team here at ibis Styles and you'll look forward to the following benefits:

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- Daily lunch options provided
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- Staff discounts in the restaurant
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- Accor employee staff rates at any Accor property worldwide
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- Food and Beverage discounts at Accor outlets
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- Inner city location- public transport options at our door
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- Friendly and inclusive team
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- Career growth and learning and development
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Discover the life that awaits you at Accor, visithttps://careers.accor.com/

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Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS

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📌 Front Office Duty Manager (Queensland)
🏢 Ibis Styles
📍 Queensland