Job Description

My Guardian is an Australian leading Aged and Disability Care service provider dedicated to delivering compassionate, high-quality, and person-centred care. We are growing rapidly and remain deeply committed to empowering individuals to live independently and with dignity.

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At My Guardian, an opportunity for an enthusiastic, motivated, and highly organised professional has become available. This is an exciting chance to join a growing team where you can make a meaningful impact, lead with purpose, and contribute to delivering exceptional outcomes for both clients and staff. This position reports to the Head of Operations.

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The role will be full-time, on-site at our Sydney Olympic Park Head Office.

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The Team Leader's duties include but are not limited to:

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- Supervise, mentor, and train Service Coordinators to support development
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- Manage rostering and scheduling to ensure all shifts are properly covered
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- Share flexible, rotating on-call duties with multiple leaders to handle urgent schedule updates
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- Build robust client relationships and promote a customer-focused culture
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- Collaborate with clients, families,



and case managers to achieve care goals
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- Monitor funding usage to prevent under or over-expenditure
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- Ensure staff are qualified and trained for their assigned services
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- Handle complaints, oversee team tasks, and support continuous improvement
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We are looking for a Team Leader who can demonstrate:

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- Aged Care or NDIS experience
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- Strong organisation and time management skills
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- Excellent communication skills, both written and verbal
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- Ability to work in a fast-paced environment and meet deadlines
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- Demonstrated team leadership experience
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- Strong attention to detail
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- Previous experience with Alayacare is a plus
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What we offer:

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- Competitive salary package
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- Exceptional office culture
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- Free gym access
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- Weekly Friday afternoon drinks and nibbles in our Head Office
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- Healthy snacks and refreshments available
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- Training and career development
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Please note that only successful candidates will be contacted.

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📌 Operations Team Leader (Parramatta)
🏢 My Guardian
📍 Parramatta