n
- Blend customer care with consultative sales and autonomously manage engagement
n
- Well-established clinic with supportive team and real development opportunities
n
n
SMAART Recruitment is once again partnering with a well-established medical hair centre to find aClient Retention & Growth Specialist to join their team in Brisbane.
n
This is a consultative sales roleoffering the opportunity to work autonomously while playing a key role in guiding patients through their treatment journey.
n
This position is a combination of customer service, account management and consultative sales. You'll take ownership of your patients, supporting them across their treatment journey while driving retention, re-enrolment and overall clinic growth.
n
About the role & responsibilities:
n
n
- Managing and nurturing existing patients throughout their treatment journey
n
- Conducting progress reviews and guiding next steps
n
- Driving re-enrolments and ongoing engagement
n
- Owning follow-ups, conversions, and outcomes
n
- Supporting day-to-day clinic operations (CRM, payments, scheduling)
n
n
Why this role?
n
n
- Permanent part-time position offering work-life balance with a consistent Tuesday-Saturday schedule
n
- Weekdays 9:00am to 7:00pm and Saturday 9:00 am to 2:00 pm
n
- $60,000 + Super
n
- 1% commission on clinic sales OTE $90k
n
- Quarterly performance incentives
n
- An autonomous position, work independently and take ownership of your role
n
- Ongoing training and real career development to a senior sales role
n
- Prospect to train as a Trichologist through a fully funded internal program post probation
n
n
About you:
n
n
- Experience in consultative sales, retention or customer service
n
- You are adaptable and able to balance empathy with commercial outcomes
n
- Clear, confident and engaging communication skills
n
- Able to build rapport and trust
n
- High E.I. and great at offering guidance in sensitive conversations
n
n
If you're looking for a role where you can own your space, build strong relationships, and grow your career, we'd love to hear from you.