Job Description

Service & Operations Manager – Plumbing & Electrical | $120k + Bonus

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Lead the Team. Drive Performance. Build Something Bigger.

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GHS Plumbing & Electrical is growing, and we're looking for an experienced Service / Operations Manager to take ownership of the day‐to‐day performance of our plumbing, HVAC and electrical service teams.

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If you're an experienced plumber, trade supervisor, service manager or operations leader who knows how to run tradespeople, solve problems, keep customers happy and drive results, this could be your next move.

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This isn't a role where you sit behind a desk watching spreadsheets all day.

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You'll be right in the middle of the operation, supporting technicians, working with dispatch, reviewing jobs, solving problems, coaching the team and making sure we deliver a high standard of service every day.

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What You'll Be Responsible For

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Lead & Develop the Trade Team

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- Lead and support our plumbers, electricians and apprentices
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- Hold technicians accountable to performance and quality standards
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- Run regular one‐on‐ones, toolbox meetings and performance reviews
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- Coach technicians on customer service, communication and job performance
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- Work closely with our Plumbing/Electrical Team Leader
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- Help recruit, onboard and develop new team members
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- Build a solid culture of accountability, professionalism and teamwork
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Drive Operational Performance

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You'll take ownership of key operational KPIs including:

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- Revenue and sales performance
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- Technician productivity and utilisation
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- Average job value
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- Quote conversion
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- Callback and warranty rates
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- Customer satisfaction
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- Job completion rates
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- Labour efficiency
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- Materials and job profitability
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- Technician attendance and performance
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You'll know what's happening across the operation and take action when something isn't performing.

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Keep the Day Running Smoothly

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- Work closely with dispatch and administration to keep jobs moving
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- Make decisions when schedules change or problems arise
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- Assist with escalated customer issues
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- Review problem jobs before they become bigger problems
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- Ensure technicians have the information, materials and support they need
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- Improve communication between the field and office teams
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Own the Customer Experience

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We want customers who would confidently recommend GHS to their friends and family.

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You'll ensure our team:

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- Arrives professionally
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- Communicates clearly
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- Provides customers with options
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- Completes quality workmanship
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- Leaves jobs clean and organised
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- Handles complaints quickly and professionally
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- Follows up when something hasn't gone to plan
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Quality, Safety & Compliance

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- Maintain high workmanship standards
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- Ensure required job documentation is completed
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- Monitor plumbing and electrical compliance requirements
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- Review callbacks and identify recurring issues
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- Conduct job and technician audits
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- Maintain strong WHS standards
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- Ensure company procedures are consistently followed
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Who We're Looking For

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Ideally, you've come from a plumbing, electrical, HVAC or home‐services background and understand what it takes to run a successful field service operation.

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You might currently be a:

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Senior Plumber

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- Plumbing Supervisor
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- Service Manager
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- Operations Manager
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- Field Supervisor
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- Trade Manager
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- Leading Hand




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You're ready for the next step if you:

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- Have strong leadership skills
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- Understand trades and field service
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- Can manage different personalities
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- Are comfortable holding people accountable
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- Have strong customer service instincts
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- Understand KPIs and commercial performance
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- Can make decisions without needing constant direction
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- Are organised and proactive
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- Can identify problems and actually fix them
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- Want responsibility and ownership rather than just another job
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Trade qualifications are highly regarded, particularly plumbing experience, but strong service‐management experience will also be considered.

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Why Join GHS?

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Strong Salary Package

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Competitive salary package based on experience, with the opportunity for performance‐based bonuses.

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Tools Provided

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Phone, laptop and everything required to manage the operation effectively.

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Genuine Career Progression

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This isn't a dead‐end management position.

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As GHS continues to grow, there is an opportunity for this role to develop into broader senior operations / general management responsibility.

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Make an Actual Impact

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You'll have the authority to improve systems, develop people and influence how the business operates.

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We don't want someone who simply maintains the status quo.

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We want someone who asks:

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"How can we make this better?"

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About GHS Plumbing & Electrical

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GHS Plumbing & Electrical is a growing Melbourne home‐services business providing plumbing and electrical services to residential customers.

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We're building a business based around great people, strong systems, accountability and an exceptional customer experience.

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We're looking for someone who wants to be part of that growth and help us take the next step.

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Ready to Lead?

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📌 Service & Operations Manager - Plumbing & Electrical | $120k + Bonus (Williamstown)
🏢 GHS Plumbing & Electrical
📍 Williamstown