Job Description

Customer Experience Officer - Leisure Centre (Seasonal And Permanent)

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Are you passionate about helping others and creating positive experiences? Want to work in a vibrant, health-focused environment where your work makesa real impact in the local community?Sutherland Council are on the lookout for friendly, proactive Customer Experience Officers to join our Leisure Centres!

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Are you passionate about helping others and creating positive experiences? Want to work in a vibrant, health-focused environment where your work makesa real impact in the local community?Sutherland Council are on the lookout for friendly, proactive Customer Experience Officers to join our Leisure Centres!

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Why Join Us?

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At Sutherland Shire Leisure Centres, we're more than just pools and gyms we're a vibrant community space focused on health, wellbeing, and connection.

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What You'll Be Doing

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- Be the first point of contact, delivering warm welcomes and lasting first impressions
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- Handle customer enquiries, bookings, and payments using our digital systems
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- Keep reception areas tidy, professional, and inviting
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- Assist with customer feedback and help resolve issues with a smile
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- Support daily admin tasks that keep our centres running like clockwork
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Who We're Looking For

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We want people who love people! You'll thrive in this role if you have:

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- Experience in a fast-paced customer service or reception environment
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- Great communication and conflict resolution skills
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- Confidence using POS systems and handling transactions
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- A calm, organised, and solutions-focused approach
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If you have a positive attitude and a desire to learn and grow within a supportive team, we want to hear from you!

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Why Join Us?

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At Sutherland Shire Leisure Centres, we offer a vibrant workplace that values collaboration, achievement, respect, and evolution. Our team is dedicated to making a positive impact in the community, and we're committed to your personal and professional growth.

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Take the next step in your career and be part of a team that celebrates current ideas and solutions!

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Join our Team and Grow with Us!

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- Interview date:Interviews will be facilitated within two weeks of the position closing.
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- Package:From$60,887 gross p.a.(full time equivalent) plus 12% superannuation. Salary will be paid pro rata to the part time hours worked. Weekend penalty rates will be paid as applicable.
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- Hours of work:Permanent and Seasonal part time opportunities available working up to 20 hours per week across a 7 day spread of hours. There is a requirement to work at least 1 weekend shift per week. Seasonal opportunities are expected to be available from 14 September 2026 until 25 April 2027.
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Suitable candidates are subject to pre-employment screening which includes Reference Checks, Work Rights Verification, Identity and Functional/Medical History Checks, and may also include a Criminal History, Qualification and Working with Children Check. Employment is subject to clearance of all these checks.

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Reach out to Adam Dransfield, Team Leader Customer Experience,***********@ssc.nsw.gov.aufor any job specific enquiries.

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Breanna Rivers, Talent Acquisition Business Partner,*******@ssc.nsw.gov.aucan assist with any recruitment related enquiries.

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Council is a Child Safe Organisation and is committed to ensuring the NSW Government's Child Safe Standards are incorporated in our procedures, practices, programs, and events.

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📌 Customer Experience Officer - Leisure Centre (Seasonal And Permanent) (Dixons Creek)
🏢 Sutherland Shire Council
📍 Dixons Creek