Job Description

Ayan Infotech are urgently looking for a ServiceNow Subject Matter Expert (SME) for a long term contract job opportunity in Melbourne.

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All applicants must have full unrestricted work rights in Australia.

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Title: ServiceNow Subject Matter Expert (SME)

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Location: Melbourne

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Type: Contract (6-12 months+)

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Required Skills and Experience:

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- 10 or more years of experience in ServiceNow design and hands-on developments projects (this is ServiceNow Technical specialist role and NOT an e2e Architect role).
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- Knowledge in ServiceNow best practice and methodology (NowCreate, Business Smart customisation, Heath Scan, ATF)
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- Past hands-on individual contribution experience in enterprise workplace:n n
- Code and scripts development from design, build, test and deploy for production use, covering ITSM, CSM and CMDB and integration using scripted REST API, and connectors.
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- ServiceNow platform upgrades
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- ServiceNow Platform performance troubleshooting, tuning, and sizing
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- Understand good vs bad configurations, coding,



and customisation practices.
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- Management of stakeholders (business, architects, engineers) and ability to drive right outcome from them.
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- Positive work attitude and one-team mindset.
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- ServiceNow technical consultations for Architects, BA, BCL, and Service+ program.
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- ServiceNow Out-of-the-Box vs Customisation Assessment (Impact to Maintainability & Upgradability).
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- Peer review and feedback for Architecture Solution Context and Epic acceptance-criteria.
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- Lead DSO pre-PI planning for business epics, including impact assessment and bottom-up estimation.
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- Support DSO manager in planning tech debt and Innovation epics.
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- ServiceNow design governance, review, and acceptance during implementation.
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- Support with tech directions for Dev teams in resolving issues during build/test.
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Contact: 02 9412 4178 for more details.

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www.ayaninfotech.com

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📌 ServiceNow Subject Matter Expert (SME) - Melbourne (Victoria)
🏢 AYAN INFOTECH
📍 Victoria