Job Description

Resident Experience Manager

n

Churches of Christ - Residential Aged Care, Cardwell/Ingham

n

Permanent Full-Time

n

n
- Ingham/Cardwell Location
n
- Job Security - Permanent Full-Time role
n
- Salary Packaging & 5 Weeks Annual Leave
n

n

Create a place that feels like home - for our residents, their families, and our team.

n

About The Role

n

Churches of Christ are currently looking for a warm, proactive, and people-focused Resident Experience Manager to join our aged care homes at Ingham and Cardwell, Queensland. This is more than just a management role - it is an prospect to shape the everyday experience for our 98 residents across both sites by ensuring the home is safe, vibrant, welcoming, and deeply respectful of individual needs.

n

In this newly created position, you will be the heartbeat of non-clinical operations. You will lead and inspire a dedicated team - including lifestyle, kitchen, cleaning, maintenance, and gardening - and collaborate closely with our Service Manager and clinical staff to ensure everything runs smoothly and compassionately.

n

If you are someone who thrives on making others feel valued and comfortable, this is the role for you.

n

Please note: The two sites are approximately 40 minutes apart and regular travel between them is required. A pool car will be provided for the purpose of travelling between sites.

n

What You'll Do

n

n
- Be a resident advocate - listening to their needs and ensuring their voices shape their environment
n
- Lead and support non-clinical teams, bringing out the best in each person
n
- Oversee essential operational areas like cleanliness, food service, safety, lifestyle activities, and maintenance
n
- Manage stock, ordering, budgeting, and compliance with safety and food regulations
n
- Proactively handle concerns or complaints with empathy and professionalism
n




- Regularly audit services and look for opportunities to improve resident satisfaction
n

n

Who We're Looking For

n

You are someone who cares deeply about people and wants every resident to feel seen, heard, and respected. You love finding ways to make things better, and you bring a solutions-focused mindset to your work. You understand that small details - a freshly made bed, a friendly chat, a warm meal - can make a world of difference.

n

You'll Bring

n

n
- A customer-first approach, driven by compassion, innovation and continuous improvement
n
- Strong leadership skills (ideally from hospitality, aged care, or customer service environments)
n
- Hands-on experience with food preparation and ordering for large aged care or similar facilities
n
- Knowledge of HACCP, GMP and food safety requirements (or willingness to learn)
n
- A Food Safety Supervisor certificate (or willingness to obtain)
n
- Ability to manage multiple teams, tasks and priorities with care and confidence
n
- A current (or willingness to obtain) National Police Check
n
- Full Australian work rights (Sponsorship unavailable for this role)
n

n

Why Join Us?

n

At Churches of Christ, you will be part of one of Australia's largest not-for-profit care providers with over 140 years of experience supporting individuals, families and communities. Our work is guided by strong values: Integrity, Compassion, Excellence and Courage.

n

We Offer

n

n
- Generous salary packaging up to $18,549 tax-free
n
- Supportive team culture and meaningful work
n
- Employee Assistance Program and wellbeing support
n
- Retail discounts and ongoing professional development
n
- Opportunities to grow in a mission-driven organisation
n

n

We welcome applications from people of all backgrounds and strongly encourage Aboriginal and Torres Strait Islander people to apply.

n

Applications will be reviewed as received.

n

#J-18808-Ljbffr

📌 Resident Experience Manager (Townsville)
🏢 Churches of Christ in Queensland
📍 Townsville