Job Description

Lift Off Early Intervention – Wiley Park NSW

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Lift Off Early Intervention is an NDIS Registered Provider and is seeking an experienced Practice Manager to join our dedicated team in Wiley Park, NSW.

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What you'll be doing

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Practice Manager responsibilities include:

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- Clinic Operations Managementn n
- Coordinating and ensuring smooth and professional clinic activities and operations to secure efficiency and compliance to company policies
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- Optimising workflows
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- Supporting our therapy professionals
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- Maintaining a high standard of client care and service
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- Ensuring the clinic is compliant with NDIS and health and safety regulations
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- Monitoring and maintaining inventory levels of office supplies, equipment and resources.
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- Team leadership and Staff Managementn

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- Recruiting, training, and managing administrative and support personnel.
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- Scheduling staff shifts and ensuring appropriate staffing levels to meet clinic demands.
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- Conducting regular performance evaluations and provide support for staff development.
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- Onboarding new team members
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- Developing Systems Manual
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- Training new team members in systems and processes
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- Managing therapy teams, admin team and finance team
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- Preparing and managing the clinic budget, including expenses, payroll, and billing.
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- Overseeing billing processes, insurance, and accounts.
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- Monitor clinic financial performance and identify areas for improvement.
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- Client Experience & Customer Servicen

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- Fostering a welcoming and supportive workplace for patients.
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- Handling client concerns or complaints with professionalism and resolving issues promptly.
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- Working with clinicians to develop and improve client service standards.
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- Compliance & Quality Assurancen

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- Ensuring compliance with all relevant NDIS and healthcare regulations and professional standards.
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- Maintaining accurate and up-to-date patient records in accordance with privacy laws.
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- Implementing quality improvement initiatives to enhance client experiences and operational efficiency.
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- Strategic Planning & Business Developmentn

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- Developing and implementing strategies to improve clinic services
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- Liaising with external partners, healthcare providers, and suppliers as necessary.
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- Supporting marketing and business development manager efforts to promote clinic services.
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Requirements and skills

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- Proven experience in the NDIS sector
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- Excellent leadership skills
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- Excellent verbal and written communication, problem solving and organisational skills
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- Strong knowledge of healthcare operations, particularly in an allied health environment.
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- Proficiency in practice management software and Microsoft Office Suite
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- Familiarity with office management procedures and basic accounting principles
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- Ability to manage a team effectively and promote a positive work culture
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- Customer service oriented
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- Able to complete complex administrative tasks with minimal supervision
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- Be thorough and pay attention to detail
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- Able to work well independently as collaboratively with others
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📌 Practice Manager (New South Wales)
🏢 Lift Off Early Intervention
📍 New South Wales