Job Description

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- Salary on offer $70K plus Super
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- Based in the CBD - Close to public transport
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- Wide-ranging role - Collections, queries and invoicing
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If you enjoy a role that blends collections, billing accuracy, and customer support, this opportunity offers the perfect mix. Join a buzzing, collaborative Melbourne team where you'll take ownership of customer accounts, resolve billing issues, and keep payments on track — all while delivering exceptional service.
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What You'll Be Doing

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- Collections activity - contacting customers with overdue accounts, arranging payments, and negotiating practical solutions
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- Billing support - managing customer billing queries with accuracy and a proactive approach
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- Dispute resolution - investigating discrepancies and professionally managing customer concerns
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- Account actions - administering payment extensions, suspensions, and service disconnections in line with policy
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- Record management - maintaining accurate billing transactions, customer interactions, and payment histories
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- Risk escalation - identifying and escalating high-risk accounts for review
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- Customer solutions - offering practical payment options that support customers in meeting commitments
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- Process improvement - collaborating with internal teams to refine billing processes and strengthen collections efficiency
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What We're Looking For

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- Collections or billing experience - 1-2 years in a similar role
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- Strong communication - confident handling difficult conversations with professionalism
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- Negotiation skills - ability to secure payment arrangements while maintaining rapport
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- Attention to detail - accurate record-keeping and billing oversight
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- CRM proficiency - comfortable navigating customer systems
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- Customer-centric mindset - committed to finding solutions that work for both customer and company
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📌 Accounts Receivable/Collections Officer (Victoria)
🏢 KBH Solutions
📍 Victoria