Job Description

Are you a commercially minded sales professional who enjoys building lasting customer relationships and uncovering opportunities that create genuine value?

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We're looking for a Customer Development Manager to join our ANZ Sales team in Brisbane. In this role, you'll manage a portfolio of existing law firm customers, helping them maximise the value they receive from Actionstep while driving Annual Recurring Revenue through cross-sell, upsell and solution expansion.

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Working closely with Customer Success, Product, Marketing and Partnerships, you'll become a trusted advisor to your customers—understanding their business, identifying future needs and recommending solutions that help them grow.

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If you enjoy consultative selling, building strategic relationships and working with innovative SaaS technology, we'd love to hear from you.

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About the Role

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As a Customer Development Manager, you'll be responsible for developing strong relationships with existing customers across Australia and New Zealand while identifying opportunities to expand their use of the Actionstep platform.

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You'll work collaboratively across the business to ensure customers achieve maximum value from our solutions while contributing to revenue growth, customer retention and long-term business success.

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About Actionstep

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Actionstep is a global pioneer in cloud-based Legal Practice Management software. We help thousands of law firms modernise the way they work through cutting-edge technology that simplifies practice management, improves productivity and helps firms deliver better outcomes for their clients.

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With offices across Australia, New Zealand, the UK, USA and Canada, we're a fast-growing SaaS company passionate about innovation, collaboration and delivering an exceptional customer experience.

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What Your Days Will Look Like

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- Manage a portfolio of existing law firm customers across Australia and New Zealand.
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- Identify cross-sell,



upsell and solution expansion opportunities that deliver value to customers.
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- Develop strategic account plans that support customer growth and retention.
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- Build trusted relationships with key decision-makers and become their strategic advisor.
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- Conduct customer business reviews and lead commercial conversations around future opportunities.
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- Partner with Customer Success, Marketing, Product and Partnerships to deliver a seamless customer experience.
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- Maintain an accurate sales pipeline, forecasts and customer activity within Salesforce.
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- Capture customer feedback and provide valuable insights to Product and Marketing teams.
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- Build relationships with strategic partners to support mutual customer growth.
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- Achieve quarterly revenue targets while maintaining high levels of customer satisfaction.
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Who You Are

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- Relationship Builder - You build trusted relationships that create long-term partnerships and commercial success.
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- Commercial Thinker - You identify opportunities to expand customer value and confidently navigate commercial conversations.
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- Customer Focused - You take time to understand your customers' businesses and tailor solutions that genuinely meet their needs.
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- Collaborative Team Player - You enjoy working across Sales, Customer Success, Marketing, Product and Partnerships to deliver the best customer outcomes.
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- Transparent Communicator - You communicate confidently with executives, simplify complex ideas and build credibility through honesty and follow-through.
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Requirements

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Essential:

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- § Exposure to and knowledge of the legal industry (practice management software experience and accounting experience)
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- § Proven track record of IT/SaaS sales (meeting and exceeding targets)
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- § Ability to assess customer needs and build strong, trusted relationships at all levels
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- § Willing to go the extra mile with a strong work ethic; self-directed and resourceful
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- § Strong technical aptitude and fluency in Actionstep's technology and the industry
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- § High energy and positive attitude
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- § Strong presentation skills
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- § Excellent verbal and written communication skills
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- § Ability to work in a fast-paced environment with minimal supervision
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- § Ability to research, identify, qualify, drive and close opportunities
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- § Able to work autonomously yet contribute effectively as a team player
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- § Experience using Salesforce CRM
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Desirable:

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- § Formal sales training or certification (e.g., SPIN Selling, Challenger Sales).
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- § Bachelor's degree in Business, Marketing, or a related field.
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Benefits

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- We offer a fantastic and inspirational working environment!
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- Hybrid Work Flexibility: Enjoy a blend of in-office and remote work to suit your lifestyle.
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- Modern Offices: Work in a central location with outstanding coffee and even better company.
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- Inclusive, Supportive Culture: Work with a genuinely friendly team that values collaboration and authenticity.
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- Relaxed Dress Code: Be yourself and dress comfortably, while respecting the nature of our workplace and your teammates.
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- Birthday Leave: Celebrate your big day with a day off, just for you.
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- Unlimited Leave: Take the time you need to recharge, without the stress of counting days. We trust our team to balance flexibility with responsibility.
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- Regular Team Events: From lunches to trivia competitions, we like to keep things social.
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- Professional Development: Access to training, mentoring and internal growth opportunities.
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📌 Customer Development Manager | SaaS Legal Technology (Milton)
🏢 Actionstep
📍 Milton