Job Description

Job summary

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Lead end-to-end client implementations, managing scope, timelines, integrations, and relationships to ensure successful project delivery.

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Description

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Job summary

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Lead end-to-end client implementations, managing scope, timelines, integrations, and relationships to ensure successful project delivery.

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Position Functions

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- Respond to requests for technical assistance from Easy Employer clients via phone and email following priority protocols.
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- Diagnose and resolve technical hardware and software issues.
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- Schedule and perform Easy Employer Software implementations, installations, and user training either on site, via phone or remote desktop, or any combination of these.
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- Plan, scope and manage the end-to-end implementation and integration of new and existing Easy Employer clients, from kick-off through to go-live.
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- Configure and manage integrations between the Easy Employer Software suite and clients' third-party payroll, HR, and other business systems.
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- Manage multiple concurrent implementation projects, prioritising workload and resources to meet client deadlines and delivery targets.
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- Liaise with clients, internal teams and third-party vendors to gather requirements, resolve issues, and ensure successful project outcomes.
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- Provide regular project status updates to clients and management, proactively identifying and mitigating risks to delivery.
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- Undertake proactive communication with Easy Employer clients as relevant to maintain Customer Service levels.
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- Identify and handle situations requiring urgent attention; notify and elevate to Management when required.
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- Remain current with system information, changes, and updates.
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- Execute any technical projects or tasks, as reasonably requested by management.
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- Attend any meetings, training and development courses determined and provided by the Company.
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- Suggest procedural improvements and provide feedback as well as helping enact procedural changes with positive mindset.
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- Produce documentation and how-to-guides for new and existing procedures that are not yet accurately documented.
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Working Relationships

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- Report to and work in conjunction with management (direction, guidance, policy, and procedures)
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- Collaborate with internal implementation, support and development teams, and liaise with third-party vendors to deliver integration projects
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- Communicate directly with clients (deliver implementation, integration, and project support)
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Requirements

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- High level Customer Service and interpersonal communication skills essential.
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- Previous experience with Workforce Management Systems preferred
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- Excellent time-management skills and ability to prioritise appropriately.
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- Solid work ethic; can work without close supervision.
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- Creative problem-solving skills and ability for lateral thinking.
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- Demonstrated experience in project management, coordinating multiple implementation projects concurrently and delivering to agreed timelines and outcomes.
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- Experience with software integrations (APIs, file-based imports/exports, or similar) between business systems highly regarded.
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📌 Implementation and Support Specialist (South Australia)
🏢 Easy Employer
📍 South Australia