Job Description

Business NSW is seeking a Data Support & Test Engineer to join our Information Communication & Technology team.

n

Reporting to the Data & Integration Manager, this role is responsible for providing ICT support and testing services across Business NSW's data and integration environment, ensuring system stability, reliability and operational performance.

n

The role focuses on monitoring, troubleshooting, testing and supporting existing platforms across cloud-based and on-premise environments. Working closely with internal stakeholders, technology vendors and the broader ICT team, the successful candidate will support system reliability, data integrity and continuous service improvement.

n

This role plays an important part in maintaining the quality, performance and availability of Business NSW's data and integration services, helping to support critical business operations across the organisation.

n

Main Responsibilities Include

n

n
- Monitor, maintain and support ICT systems including Azure-based services and SQL environments to ensure system availability and performance.
n
- Investigate, troubleshoot and resolve incidents, defects, system issues and data-related problems in accordance with service management processes.
n
- Support system deployments by performing testing, validation and operational readiness activities.
n
- Execute test cases, test scripts and validation procedures across data and integration systems.
n
- Participate in System Integration Testing (SIT) and User Acceptance Testing (UAT) activities and contribute to continuous improvement of testing processes.
n
- Perform data validation,



reconciliation and quality assurance activities to support data accuracy and integrity.
n
- Monitor system logs, alerts and performance metrics and monitor issues where appropriate.
n
- Maintain technical documentation, testing artefacts, incident records and troubleshooting guides.
n
- Collaborate with internal stakeholders and external vendors to support service delivery and issue resolution.
n
- Assist with data migration activities through testing and validation activities.
n

n

To Be Successful in This Role, You Will

n

n
- Hold a tertiary qualification in Information Technology, Information Systems, Computer Science or a related discipline.
n
- Demonstrate experience in ICT support, application support, systems testing or technology operations environments.
n
- Have strong troubleshooting, analytical and problem-solving skills.
n
- Have experience executing structured testing activities including test cases, defect logging and validation procedures.
n
- Possess an understanding of data validation, reconciliation and system integration concepts.
n
- Be able to investigate and resolve technical issues across enterprise applications and business systems.
n
- Demonstrate strong communication, stakeholder engagement and documentation skills.




n
- Have exposure to Microsoft Azure, SQL environments or cloud-based platforms in a support or testing capacity (desirable).
n
- Have an understanding of service management principles and operational support environments.
n
- Be committed to continuous improvement, quality assurance and operational excellence.
n

n

About the Business

n

Business NSW is an Australian independent, not-for-profit membership organisation that identifies the key issues impacting business and develops practical solutions to help businesses prosper and grow.

n

Business NSW has been supporting businesses across Recent South Wales since 1826 and plays a leading role in advocacy, workplace advice, training, membership services and economic development initiatives.

n

Learn more about Business NSW here: www.businessnsw.com/about

n

Benefits and Perks

n

As a valued employee of Business NSW, you will have access to a range of advantages including:

n

n
- Fitness Passport membership program.
n
- Employee Assistance Program (EAP).
n
- Health and wellbeing discounts.
n
- Salary packaging options.
n
- A supportive and collaborative workplace culture.
n

n

Business NSW is passionate about people and their stories. You belong, no matter who you are, how you identify, or your background.

n

All short-listed applicants will be asked to complete a range of pre-employment checks including a criminal record check, work-related references, evidence of working rights, qualifications and other checks relevant to the role.

n

#J-18808-Ljbffr

📌 Data Support and Test Analyst (New South Wales)
🏢 Business NSW
📍 New South Wales