Job Description

Coordinator - Aquatic Services Administration

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About Maranoa Regional Council: Maranoa Regional Council is an inclusive, proud and connected community, attracting and embracing opportunity to forge a solid future for generations to come. We support our individual communities to grow while building one robust connected region that partners with people, business and industry to thrive.

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Discover the Maranoa Region:HOME - Roma Queensland

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Why it is worth working at Maranoa Regional Council?

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- Permanent, Full-Time Position
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- Stream A, Level 5 - $80,281.66 per annum
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- Maranoa locality allowance $72.00 per fortnight
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- Work a 9-day fortnight with a Rostered Day Off.
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- Access Long service leave after seven (7) years
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- Five weeks of annual leave annually
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- Ten weeks (full pay) paid parental leave, twenty weeks (half pay) paid parental leave
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- Three weeks sick leave annually
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- Salary sacrifice facilities (rural remote rent assistance, novated leasing, additional super contributions)
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- Employee Assistance Program – free 24 hour nationwide confidential personal or work-related counselling services for employees and their families.
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- Discounted Gym Memberships at PCYC and Snap Fitness
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- Discounted Health Insurance through Bupa
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About the Role

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The Reception, Administration, Café & Learn-to-Swim Co-ordinator is responsible for the day-to-day coordination of customer-facing operations at the Denise Spencer Aquatic Centre. This role oversees front-of-house services, administrative processes, café operations, and the Learn-to-Swim (LTS) program to ensure a safe, welcoming, efficient, and community-focused aquatic setting.

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The Supervisor provides leadership to casual and part-time staff,



ensures compliance with industry standards, supports centre management, and delivers high-quality service to patrons of all ages.

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Key Responsibilities

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Reception & Customer Service

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- Front-of-house operations - Oversee daily reception duties including customer enquiries, membership processing, point-of-sale transactions, and facility access.
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- Customer experience - Ensure all patrons receive friendly, efficient, and professional service.
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- Staff supervision - Train, roster, and support reception staff to maintain consistent service standards.
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- Issue resolution - Manage customer complaints, feedback, and incident reporting.
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Administration

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- Record management - Maintain accurate attendance, membership, financial, and program records.
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- Compliance support - Assist with audits, safety documentation, and operational reporting.
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- Financial processing - Oversee daily takings, banking, invoicing, and reconciliation.
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- Communication - Coordinate internal communication between staff, management, and external stakeholders.
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- Café supervision - Oversee the operation of the pool café including food preparation, stock control, and hygiene standards.
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- Food safety - Ensure compliance with Queensland food safety regulations.
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- Stock & ordering - Manage inventory, supplier orders, and cost control.
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- Program coordination - Oversee scheduling, enrolments, class allocation, and program delivery.
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- Instructor supervision - Support, mentor, and roster swim instructors to ensure high-quality lessons.
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- Program quality - Maintain alignment with AUSTSWIM/RLSSA teaching standards.
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- Parent communication - Provide updates, feedback, and support to families enrolled in the program
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Leadership & Team Support

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- Team leadership - Provide positive, hands‐on leadership across all supervised areas.
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- Training & onboarding - Support new staff with induction, training, and ongoing development.
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- Rostering - Create and manage rosters to ensure adequate coverage across reception, café, and LTS.
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- Workplace culture - Promote a safe, inclusive, and supportive team environment.
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For full details of this position, please ensure you download the attached Position Description, which provides the detailed responsibilities and required skills, experience and qualifications.

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Additional Information

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MRC reserves the right to close or withdraw vacancies beforethe advertised closing date, or extend the closing date, without prior notice.

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The preferred candidate must have the legal right to work in Australia and will be required to undertake a Criminal History Check and a pre-employment medical assessment to assess their ability to perform the genuine occupational requirements of the position.

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For more information:

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Maranoa Regional Council is an equal opportunityemployer, and we encourage applications from candidates of all backgrounds. Weactively support diversity and inclusion in our workplace

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📌 Coordinator - Aquatic Services Administration (Roma)
🏢 Maranoa Regional Council
📍 Roma