Job Description

Role Overview

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This is SynconAI's senior technical design authority role. You set multi-cloud architecture, integration patterns, identity and security posture, and AI solution design (including Agentforce) with grounding, guardrails, and human-in-the-loop patterns. You make trade-offs explicit, protect scalability and limits, and stay accountable for architecture that can run in production, not demo theatre.

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What You Will Work On

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- Multi-cloud solution architecture (Sales, Service, Data 360, Experience, industry clouds as scoped)
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- Agentforce and broader Salesforce AI use cases with governance
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- Enterprise integration, identity, and data architecture
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- Non-functional requirements: limits, scale, resilience, observability
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- Technical design authority across multi-shore delivery pods
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What You Will Do

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- Own end-to-end solution architecture and sign off technical designs before build accelerates.
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- Define data architecture, MDM touchpoints, and Data 360 usage where it earns its place.
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- Select integration patterns (APIs, events, ETL/ELT, MuleSoft or equivalents) with failure modes documented.
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- Set identity, SSO, authorization, and secret-handling standards for the program.
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- Architect Agentforce and AI features with grounding sources, guardrails, and human approval paths.
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- Evaluate platform limits, async boundaries, and scalability risks before they become production incidents.
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- Facilitate architecture decision records and communicate trade-offs to client and delivery leadership.
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- Review Apex, Flow, LWC, and integration designs for alignment with the target architecture.
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- Guide security review readiness and technical debt pay-down priorities.
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- Coach senior developers and consultants; raise the bar without bottlenecking delivery.
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- Define non-functional acceptance: performance, monitoring, and operability.
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- Stay engaged through go-live and early life support when architecture assumptions meet reality.
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What You Will Bring

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- 8+ years on Salesforce programs with 3+ years in a solution/technical architect capacity.
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- Multi-cloud architecture experience in consulting for mid-market or enterprise clients.
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- Practical AI/Agentforce solution design experience or immediately transferable Einstein/automation architecture depth.
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- Strong grasp of integration, identity, security, and governance on Salesforce.
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- Executive-ready communication: you can defend a design without hiding behind jargon.
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- Authorized to work remotely in the United States or Australia.
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Salesforce Expertise

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- Multi-cloud Salesforce reference architectures and org strategy
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- Data architecture, sharing models, and large-data considerations
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- Integration patterns, API strategy, and event-driven designs
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- Identity (SSO, OAuth), secrets, and security review posture
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- Agentforce / AI: grounding, prompt and action design, guardrails, human-in-the-loop
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- Limits, async design, scalability, and production operability
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- Architecture governance: ADRs, review boards,



and technical debt control
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Preferred Certifications

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- Salesforce Application Architect or System Architect (or equivalent module set toward CTA)
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- Relevant Designer credentials (Data, Sharing and Visibility, Identity, Integration)
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- Agentforce or Einstein-related Salesforce credentials where held
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Nice to Have

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- CTA track progress or CTA
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- MuleSoft Architect or equivalent integration architecture certification
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- Industry depth in financial services, healthcare, or manufacturing
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- Prior ownership of production AI assistants with measurable containment of hallucination/risk
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How We Work

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- Architect-led delivery: solution decisions are reviewed before they become irreversible org debt.
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- Ownership from discovery through production, not hand-offs that strand the next person.
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- Documentation, testing, and knowledge transfer are part of done, not optional extras.
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- You work with multi-shore pods under one architecture standard across USA and Australia hubs.
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Location & Working Model

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Remote, full time. Hiring in the United States or Australia. You align to the program's primary client timezone for architecture workshops and design authority reviews.

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What Success Looks Like

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- Programs have a written architecture that builders follow and reviewers can audit.
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- AI features ship with guardrails and human approval where risk requires it, not as unbounded chat.
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- Integration and data designs survive first production peak without emergency redesign.
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- Delivery teams escape early because they trust your decisions are grounded and timely.
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📌 Salesforce & AI Solutions Architect (New South Wales)
🏢 SynconAI
📍 New South Wales