Job Description

Customer Service Representative - Moonee Ponds

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Moonee Ponds, VIC

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Casual role with full-time hours

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H&R; Block Australia are seeking Client Service Consultants to join our Contact Centre team based in Moonee Ponds.

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This role is ideal for someone who enjoys delivering high-quality customer service in a rapid-paced, team-focused environment.

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The Moonee Ponds office is conveniently located close to public transport, cafes, and local amenities.

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Key responsibilities include:

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- Handling inbound calls to book tax appointments
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- Making warm outbound reminder calls to existing H&R; Block clients (no cold calling)
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- Delivering a professional and positive customer experience
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- Working collaboratively with the team during peak periods
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What we offer:

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- Casual employment with full-time hours available
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- Above-award pay rates
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- Full training and ongoing support
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- Supportive and inclusive team environment
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- Convenient office location close to transport and cafes
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Customer service experience is preferred; however, a positive attitude and strong communication skills are essential.

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📌 Customer Service Representative - Moonee Ponds (Victoria)
🏢 H&R Block
📍 Victoria