Job Description

Empire Office Furniture is Queensland's leading office furniture retailer servicing many high-profile corporate organisations, government departments, local and regional business customers. This Australian owned and operated company has a great reputation in successfully providing quality workstations, seating and furniture for over 40 years.We operate eight retail stores across Queensland andNSW.

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The role:

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We are seeking a customer-focused, detail-oriented Customer Service Representative to join our Wooloongabba team, specialising in responding to customer enquiries, administration tasks and ensuring the showroom is maintained to company standards, to ensure a positive customer experience.

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You'll be joining a dynamic, talented, and supportive team that thrives on collaboration, problem-solving, and delivering the best outcomes for our customers. We share ideas freely, celebrate wins together, and are always looking for ways to improve and grow as a team.

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The position is a part-time role of 32 hours per week. Working days and times will be negotiated with the right candidate in line with operational business needs.

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Key responsibilities

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- Provide exceptional customer service based on your product and industry knowledge.
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- Preparing accurate and competitive quotes based on customer needs.
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- Processing orders and ensuring all details are correct before dispatch.
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- Liaising with suppliers, warehouse, and delivery teams to ensure smooth order fulfilment.
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- Following up on quotes to convert opportunities into sales.
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- Maintaining accurate customer records in our CRM system.
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- Providing product information, availability, and delivery timelines to customers.
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- Supporting the sales team with administrative and service tasks.
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All about you

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- Customer-focused - passionate about delivering great service and building relationships.
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- Organised & detail-driven - able to manage multiple tasks without missing the small stuff.
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- Tech-savvy - comfortable using CRM systems, email, and Microsoft Office.
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- A strong communicator - clear, friendly, and professional in both written and verbal communication.
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- Proactive - able to follow up leads, resolve issues, and take ownership of tasks.
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Preferred experience:

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- Previous experience in a customer service, sales support, or admin role (ideally in retail, eCommerce, or similar).
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- Exposure to quoting and order processing.
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- Knowledge of office furniture products is a bonus but not essential - full training will be provided.
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What we offer:

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- A agile, safe and supportive work environment.
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- Work/Life Balance.
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- Comprehensive training to help you succeed.
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- A company that values its workforce.
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- Opportunities to work with a variety of corporate and government clients.
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- Potential for growth and advancement within a leading Australian office furniture company.
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📌 Customer Service Representative (Queensland)
🏢 Empire Office Furniture
📍 Queensland