Job Description

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!

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At Centorrino Technologies (CT), we're more than just tech—we're a community that goes beyond expectations. We've been recognised as a Great Place to Work in 2025 and Top 5 Inspiring Workplaces for 2026, with an outstanding eNPS score of 68. And we're not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Commercial Transformation Lead to join our team in Melbourne or Sydney.

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We'relooking fora commercially minded transformation operatorto lead high-impactbusinessinitiatives that shapehow CT scales, integrates and performs.Thisrole goes beyond traditional project management, bringing together commercial thinking, cross-functional execution, change leadership and strong executive communication to deliver outcomes across people, process, systems, clientexperienceand operational performance.

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We are open to full time or part time arrangements for this role. This role will also require occasional interstate travel.

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What you'll do:

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- Lead strategic commercial and operational transformation initiatives from concept through to adoption and perks realisation.
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- Translate executive priorities and commercial opportunities into clear plans, milestones, accountabilities and decision points.
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- Define initiative scope, success measures and commercial outcomes with executives and senior stakeholders.
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- Develop practical delivery plans that consider sequencing, resourcing, readiness, business risk, client impact and financial implications.
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- Assess trade-offs and recommend options that balance value, cost, risk, speed, quality and operational capacity.
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- Establish effective operating rhythms, governance forums and reporting that support timely decisions and accountability.
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- Provide concise, commercially focused executive reporting covering progress, risks, dependencies, decisions and business impact.
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- Track milestones, risks, budget considerations, benefits realisation and commercial outcomes, escalating issues with recommended actions.
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- Facilitate outcome-focused meetings, ensuring decisions are captured, ownership is clear and actions are followed through.
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- Act as a trusted transformation partner to executives and senior leaders,



influencing across functions and keeping focus on enterprise outcomes.
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- Lead practical change and adoption approaches across people, process, technology, client experience and ways of working.
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- Assess change impacts, stakeholder readiness, communications, training needs and adoption risks, managing resistance with confidence and commercial judgement.
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- Partner across People & Culture, Finance, ITS, Operations, Sales, Service Delivery and other functions to embed sustainable change.
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- Lead integration planning and execution for acquisitions, mergers and newly onboarded business areas, considering commercial, operational, people, process, systems and client impacts.
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- Coordinate cross-functional integration work streams, managing milestones, dependencies, risks, communications, decision points and success measures.
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- Identify and manage integration risks including cultural alignment, role clarity, process gaps, client impact, financial assumptions and operational readiness.
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- Support business cases and benefits realisation tracking to ensure transformation delivers measurable commercial and operational outcomes.
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- Conduct post-implementation reviews, capture lessons learned and drive continuous improvement across processes, frameworks and delivery methodologies.
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What you'll bring:

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- Proven experience in a commercial transformation, strategic operations, delivery leadership, business operations or senior project role within an IT, managedservicesor fast-paced operating environment
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- Demonstrated ability to lead complex cross-functional initiatives that improve business performance, operational effectiveness and customer or client outcomes
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- Experience delivering internal business transformation projects (not just customerdelivery)
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- Experience supporting M&A;, business integration, acquisitiononboardingor market expansion, including cross-functional planning, stakeholderalignmentand change adoption
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- Strong commercial acumen, with the ability to understand revenue, margin, cost drivers, productivity impacts, benefitsrealisationand return on investment
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- Ability to build practical plans, operating rhythms,dashboardsand executive updates that create clarity and momentum
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- Strong analytical and problem-solving abilities
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- Strong Agile delivery capability with pragmatic application (not dogmatic)
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- Excellent stakeholder management, including executive-level engagement
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- Operates withaccountability,gravitas, commercialjudgementand the ability to translatebusiness drivers intoclearoutcomes
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- Strong change management capability, including the ability to assess impacts, engage stakeholders, shapecommunicationsand support adoption across functions
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- Ability to balance detail with big-picture thinking
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- Confident communicator with strong facilitation skills
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- Detail-oriented witha high levelof accuracy and a commitment to meeting tight deadlines.
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- Ability to manage ambiguity and adapt to a rapidly changing business environment to prioritise accordingly.
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- Strong interpersonal skills, intellectual rigour and curiosity, and ability to work as part of a team in a fast-paced environment.
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- Occasionaltravel may berequiredto project sites or stakeholder locations.
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Why You'll Love Working Here:

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Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

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- Hybrid working (for majority of our roles) with team anchor days to support collaboration.
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- Extensive training and development opportunities that enable continual growth as part of your career planning.
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- Extensive discounts and benefits to maximise your money.
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- A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
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- Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.
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CT celebrates diversity and enables every voice to be heard as we drive to create the world we want.

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Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.

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📌 Commercial Transformation Lead (Victoria)
🏢 Centorrino-Technologies-1
📍 Victoria