Job Description

As a senior leader, the Head of AI and Technology will partner closely with the CEO and leaders across the organisation to identify, develop and implement AI-driven solutions that improve sales performance, productivity, customer experience, profitability and operational efficiency.

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The Head of AI and Technology will oversee all technology functions while championing the transformation of the organisation into an AI-enabled retailer. This role is accountable for ensuring technology investments generate measurable business outcomes and position the company for long-term growth and competitive advantage.

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The role combines strategic vision with execution and is responsible for embedding AI into every area of the business, creating sustainable commercial value through automation, insights and innovation.

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Key Responsibilities

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- Develop and execute the organisation's AI, technology and digital transformation strategy.
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- Act as a trusted adviser to the CEO and Executive Leadership Team on emerging technology opportunities and risks.
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- Build a multi-year roadmap that aligns technology investment with business strategy and growth plans.
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- Identify opportunities to improve competitive advantage through AI, automation and digital innovation.
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- Lead enterprise-wide transformation initiatives that improve organisational effectiveness and efficiency.
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- Present regular updates to the CEO and Board on technology, cybersecurity, AI adoption and investment outcomes.
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- Develop and implement an organisation-wide AI strategy.
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- Identify and prioritise AI opportunities across all business functions.
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- Lead implementation of AI solutions that improve: Inventory management, Demand forecasting, Workforce planning, Recruitment and talent acquisition, Supply chain efficiency, Financial reporting and analytics.
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- Establish governance frameworks to ensure the ethical, responsible and secure use of AI.
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- Evaluate emerging technologies and identify future opportunities for competitive advantage.
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- Foster a culture of innovation and experimentation throughout the business.
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Technology Leadership

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- Lead all IT operations, systems, infrastructure and support services.
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- Establish a modern and scalable technology architecture that supports future business growth.
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- Oversee all business applications including: ERP systems, HRIS platforms, eCommerce platforms, Reporting and analytics environments, Collaboration technologies.
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- Ensure technology solutions meet business requirements and deliver operational efficiency.
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- Manage technology budgets and investment planning.
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- Lead strategic vendor partnerships and technology procurement.
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- Develop an enterprise data strategy.
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- Ensure business data is accessible, reliable, secure and actionable.
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- Build advanced reporting and analytics capabilities that support decision making.
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- Establish data governance standards and data quality frameworks.
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- Deliver predictive analytics and AI-driven insights that enhance commercial performance.
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- Create executive dashboards that provide real-time business intelligence.
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Cybersecurity & Risk Management

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- Lead information security, cybersecurity and technology risk management activities.
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- Ensure compliance with all regulatory, privacy and data protection requirements.
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- Implement effective controls to protect company, employee and customer information.
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- Oversee disaster recovery and business continuity planning.
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- Monitor and mitigate emerging technology and AI-related risks.
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Organisational Capability & Change

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- Lead organisational AI adoption programs.
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- Develop AI literacy and capability across all levels of the business.
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- Establish training frameworks that enable employees to safely and effectively utilise AI tools.
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- Build cross-functional partnerships to accelerate transformation outcomes.
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- Support leaders in redesigning work processes and operating models to maximise productivity.
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- Drive continuous improvement and innovation across all functions.
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Leadership Responsibilities

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- Operate as a strategic executive leader.
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- Inspire innovation and challenge traditional approaches.
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- Build high-performing technology and transformation teams.
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- Drive accountability for delivering measurable business outcomes.
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- Influence decision making through data and insights.
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- Foster collaboration across all departments.
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- Champion a culture of continuous learning and adaptability.
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Key Performance Indicators

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- Delivery of technology and AI initiatives that improve profitability.
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- Measurable productivity improvements across departments.
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- Achievement of approved technology investment returns.
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- Cost reductions through automation and process optimisation.
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- Increased sales attributable to AI-enabled initiatives.
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Technology

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- System uptime and reliability targets achieved.
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- Successful delivery of technology projects on time and within budget.
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- Technology user satisfaction scores achieved.
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- Cybersecurity compliance and risk metrics maintained.
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AI Transformation

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- Number and value of AI initiatives successfully implemented.
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- AI adoption rates across the organisation.
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- Percentage reduction in manual or repetitive processes.
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- Measurable improvements in business productivity.
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- Improvement in decision-making capabilities through AI insights.
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Leadership

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- Employee engagement within the Technology team.
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- Leadership capability development and succession planning.
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- Achievement of strategic transformation milestones.
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Skills & Experience

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- Senior executive experience leading technology, digital transformation or innovation functions.
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- Demonstrated success delivering enterprise-wide technology and transformation programs.
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- Solid understanding of artificial intelligence, automation and data analytics.
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- Significant commercial and strategic planning capability.
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- Experience leading technology budgets and vendor relationships.
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- Proven ability to influence executive stakeholders and drive organisational change.
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- Retail, multi-site or customer-facing industry experience.
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- Experience implementing Microsoft Copilot, generative AI and intelligent automation solutions.
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- Experience with enterprise data and analytics platforms.
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- Cybersecurity leadership experience.
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- Relevant qualifications in Information Technology, Business, Data Analytics, Artificial Intelligence or related disciplines.
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Success Looks Like

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Within the first 24 months the Head of AI and Technology will:

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- Establish a clear AI strategy and governance framework.
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- Implement AI solutions across every major business function.
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- Deliver measurable improvements in productivity and operational efficiency.
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- Build a strong AI-enabled culture across the organisation.
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- Modernise the technology environment to support future growth.
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- Deliver commercial outcomes through technology that contribute directly to sales growth, cost reduction and improved customer experience.
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📌 Head of AI & Technology (Glen Innes Severn Shire Council)
🏢 seek.com.au
📍 Glen Innes Severn Shire Council