Client Experience Manager
For leaders who thrive in complexity and know how to bring calm to challenging times.
Why This Role Matters
If you've worked in disability long enough, you know that complex services need more than policies—they need confident, authentic leaders who aren't afraid to roll up their sleeves.
At Nextt, we support people with disability to live safe, meaningful lives in their communities. Many of the people we support have complex behavioural support needs, significant health requirements, and services that require strong leadership, sound judgement and the ability to navigate uncertainty.
As part of our continued growth across Melbourne, we’re expanding our leadership team and creating recent opportunities for experienced Client Experience Managers to join Nextt in the North,



East, West or South. This is an exciting time to join us as we grow our services and strengthen our leadership capability across the region. We're looking for an experienced people leader who can step into complexity, build trust, strengthen teams, and improve outcomes for the people we support.
If you're someone who can walk into a fire, bring stability, and lead your team through it—we'd love to hear from you.
About the Role
As Client Experience Manager, you'll lead a portfolio of Supported Independent Living and Community clients

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📌 Disability Service Manager (Melbourne)
🏢 Nextt Group
📍 Melbourne