Are you passionate about helping people and delivering exceptional customer service? We're looking for two Customer Experience Consultants to join our Customer Experience team at our Brisbane Support Centre.
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As one of the first points of contact for our customers, you'll play a key role in delivering a seamless and positive customer experience. Working within a supportive team, you'll build strong customer relationships while helping customers with their enquiries across multiple channels.
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These permanent part-time opportunities offer 20 to 25 hours per week with flexible scheduling across Monday to Sunday, between 7:00am and 7:00pm. Whether you're looking for work-life balance, school-friendly hours, or flexibility around your commitments, we'd love to hear from you.
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What You'll Be Doing
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- Delivering outstanding customer support via phone, email, live chat and social media
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- Responding to customer enquiries and providing timely, accurate solutions
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- Processing orders, returns, payments and account updates
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- Maintaining accurate records across customer systems
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- Working collaboratively with colleagues to continuously improve the customer experience
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What We're Looking For
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- Previous experience in customer service, retail or a contact centre environment
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- Strong communication and problem-solving skills
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- Excellent organisational skills and attention to detail
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- Confidence using multiple systems and digital platforms
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- A positive, empathetic and customer-focused approach
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What's On Offer
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- Flexibility: Enjoy hybrid working, a modern office space, and free onsite parking, plus the ability to work flexible hours across a 7am-7pm roster.
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- Culture: You'll be joining a collaborative, supportive culture where people are trusted, ideas are valued and customer experience truly matters.
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- Growth: This role offers a strong foundation in customer experience with explicit pathways to grow into senior or broader head office opportunities.
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- Brand: Be part of a global business with bold plans and a brilliant future.
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- Perks: Discounts across our stunning product range & access to our exclusive rewards platform providing discounts and cashback with multiple retailers. Free access to our Employee Assistance Program.
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📌 Customer Experience Consultant - Part Time (Queensland)
🏢 Michael Hill
📍 Queensland
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