Job Description

Australian Global Academy of Education – Coolaroo VIC

n

Australian Global Academy of Education (AGAE) RTOID: 41070
n Full-Time Position

n

About AGAE RTOID: 41070

n

Since 2014, Australian Global Academy of Education (AGAE) has been a trusted Registered Training Organisation delivering quality vocational education and training that prepares students for real-world careers.

n

We offer small class sizes, flexible on-campus and online learning, modern facilities and specialised skills laboratories for practical training. Our focus is on industry-relevant education, personalised student support and strong employment outcomes.

n

Role Overview

n

AGAE is seeking an experienced and highly capable Operations Manager to take ownership of the day-to-day operations of the RTO.

n

This is a senior management role requiring extensive experience in the Australian VET sector, government-funded training, funding applications, compliance, VETtrak, policies and procedures, trainer management, student progression, quality assurance, student recruitment and business growth.

n

The successful applicant will work closely with senior management, compliance, administration, trainers and assessors to ensure AGAE operates efficiently, remains compliant and continues to grow.

n

Key Responsibilities RTO Operations

n

n
- Oversee day-to-day RTO operations across training, administration, compliance and student management.
n
- Manage timetables, trainer allocations, class schedules and resources.
n
- Coordinate course commencements, ongoing classes and student completions.
n
- Monitor enrolments, attendance, progression, assessments and course outcomes.
n
- Ensure delivery aligns with approved Training and Assessment Strategies.
n
- Monitor operational deadlines and ensure requirements are completed on time.
n
- Identify operational issues, risks and areas for improvement.
n
- Work across departments to maintain efficient and compliant RTO operations.
n

n

Government Funding Contracts & Applications

n

n
- Prepare and submit government funding applications, tenders and provider applications.
n
- Manage renewals and continuation applications for existing funding contracts.
n
- Identify new government-funded training opportunities across Australia.
n
- Support AGAE's expansion into additional States and Territories.
n
- Monitor relevant government tender portals and funding opportunities.
n
- Prepare supporting documentation, responses and evidence for submissions.
n
- Coordinate information from management, finance, compliance and training teams.
n
- Ensure applications are accurate, complete and submitted within required deadlines.
n
- Maintain current knowledge of funding contracts, guidelines and provider obligations.
n

n

The successful applicant must have extensive practical knowledge of:

n

n
- Victorian Skills First funding
n
- South Australian Skills SA funding
n
- Western Australia TAMS and Jobs and Skills WA funding
n
- Funding tenders, applications and contract renewals
n
- Student eligibility and evidence requirements
n
- Enrolment, commencement, participation and progression requirements
n
- Funding claims, reporting and record keeping
n
- State funding portals and reporting systems
n
- Funding audit preparation and rectification
n
- AVETMISS requirements
n

n

Experience with funding applications or contracts in other Australian States and Territories will be highly regarded.

n

Government-Funded Training Operations

n

n
- Monitor funded training compliance across Victoria, South Australia, Western Australia and other applicable jurisdictions.
n
- Ensure student eligibility and funding evidence is complete and compliant.
n
- Monitor claims, participation, progression and supporting evidence.
n
- Review funding processes and identify compliance risks.
n
- Ensure staff understand and follow current funding requirements.
n
- Keep up to date with changes to funding contracts, guidelines and provider obligations.
n
- Coordinate funding audits, rectification and corrective actions.
n

n

VETtrak & Student Management

n

n
- Use VETtrak extensively to manage enrolments, attendance, progression, results and completions.
n
- Ensure data is accurate, complete and current.
n




- Monitor staff data entry and maintain data integrity.
n
- Review reports for missing results, outstanding assessments and attendance concerns.
n
- Conduct regular data integrity checks.
n
- Support AVETMISS reporting and State funding submissions.
n
- Use VETtrak for audits, internal reviews and management reporting.
n
- Identify and resolve VETtrak data issues.
n

n

Policies & Procedures

n

n
- Maintain extensive knowledge of RTO policies, procedures and operational requirements.
n
- Review and update policies, procedures, forms, templates and internal processes.
n
- Ensure policies remain aligned with regulatory and funding requirements.
n
- Maintain appropriate version control.
n
- Ensure staff understand and consistently follow approved policies and procedures.
n
- Identify policy and procedural gaps and implement improvements.
n
- Develop new procedures in response to regulatory, contractual or operational changes.
n

n

Quality Assurance & Compliance

n

n
- Maintain strong knowledge of current RTO regulatory and compliance requirements.
n
- Work closely with senior management and compliance staff to maintain ongoing compliance.
n
- Monitor training and assessment practices and documentation.
n
- Coordinate validation and moderation activities.
n
- Review learning and assessment resources.
n
- Identify compliance risks and implement corrective actions.
n
- Assist with internal audits, ASQA audits and government funding audits.
n
- Maintain audit-ready evidence and monitor corrective actions.
n
- Support continuous improvement across the RTO.
n

n

Training & Assessment

n

n
- Coordinate the development and review of Training and Assessment Strategies.
n
- Ensure TAS documents reflect actual delivery and assessment practices.
n
- Review assessment tools, learning resources and supporting documentation.
n
- Ensure resources remain current, compliant and industry relevant.
n
- Work with trainers and industry representatives to maintain industry relevance.
n
- Ensure facilities, equipment and resources are suitable for delivery.
n

n

Trainer & Assessor Management

n

n
- Lead, supervise and support trainers and assessors.
n
- Assist with trainer recruitment, induction and onboarding.
n
- Monitor trainer performance, workloads and training delivery.
n
- Conduct trainer meetings and performance reviews.
n
- Coordinate professional development.
n
- Monitor trainer qualifications, credentials, vocational competency and industry currency.
n
- Ensure trainer files remain complete and audit ready.
n
- Provide guidance regarding assessment, compliance, student support and funding requirements.
n

n

Student Management & Support

n

n
- Oversee student orientation and commencement processes.
n
- Monitor attendance, progression, outstanding assessments and completions.
n
- Identify students at risk and coordinate appropriate support and intervention.
n
- Ensure complaints, concerns and feedback are handled appropriately.
n
- Work with administration to maintain accurate and complete student records.
n
- Promote a qualified, inclusive and supportive learning environment.
n

n

Student Recruitment & Business Growth

n

n
- Actively support AGAE in finding, attracting and enrolling new students.
n
- Assist management with strategies to increase enrolments.
n
- Support recruitment for government-funded and fee-for-service programs.
n
- Build relationships with employers, community organisations, referral partners and industry contacts.
n
- Identify opportunities for new cohorts, employer-based training and workplace delivery.
n
- Assist with information sessions, open days and community engagement.
n
- Work with marketing and administration to follow up enquiries and improve enrolment conversion.
n
- Build sustainable student pipelines across Victoria, South Australia,



Western Australia and future markets.
n
- Identify new qualifications, locations, partnerships and training opportunities.
n
- Ensure recruitment and marketing activities comply with regulatory and funding requirements.
n

n

Industry & Stakeholder Engagement

n

n
- Build and maintain relationships with employers, industry representatives and key stakeholders.
n
- Coordinate and document industry consultation.
n
- Ensure industry feedback is incorporated into training and assessment.
n
- Identify employer partnerships and commercial opportunities.
n
- Support relationships with government departments and funding bodies.
n
- Monitor industry changes affecting training and assessment.
n

n

Performance Monitoring

n

n
- Monitor enrolments, attendance, progression, completions, withdrawals and assessment outcomes.
n
- Monitor trainer performance and operational KPIs.
n
- Monitor enquiry-to-enrolment conversion and funded training performance.
n
- Prepare operational reports for senior management.
n
- Identify operational, compliance, funding and enrolment risks.
n
- Implement and monitor continuous improvement and corrective actions.
n

n

Essential Experience & Skills

n

The successful applicant must have:

n

n
- Extensive experience as an Operations Manager, RTO Operations Manager, Training Manager or similar senior RTO professional.
n
- Extensive knowledge of the Australian VET sector and RTO regulatory requirements.
n
- Extensive knowledge of RTO policies, procedures and compliance systems.
n
- Extensive practical knowledge of Victorian Skills First funding.
n
- Extensive practical knowledge of South Australian Skills SA funding.
n
- Extensive practical knowledge of Western Australia TAMS and Jobs and Skills WA funding.
n
- Demonstrated experience managing government-funded training across multiple States.
n
- Demonstrated experience with government funding applications, tenders, renewals and contracts.
n
- Ability to identify and pursue current government funding opportunities across Australia.
n
- Strong knowledge of funding contracts, eligibility, evidence, reporting and audit requirements.
n
- Extensive VETtrak experience.
n
- Strong knowledge of AVETMISS and State-based reporting.
n
- Experience using government funding portals and systems.
n
- Experience preparing for ASQA and government funding audits.
n
- Experience managing audit rectification and corrective actions.
n
- Experience reviewing Training and Assessment Strategies, assessment tools and resources.
n
- Experience coordinating validation activities.
n
- Experience managing trainers and maintaining trainer compliance and currency records.
n
- Experience monitoring student progression and completions.
n
- Experience supporting student recruitment and business development.
n
- Experience working with employers, industry and community organisations.
n
- Strong leadership and staff management skills.
n
- Strong analytical, organisational and problem-solving skills.
n
- Excellent written and verbal communication skills.
n
- High attention to detail and ability to manage multiple deadlines.
n
- Ability to work independently and take ownership of operational responsibilities.
n

n

Highly Desirable

n

n
- Previous responsibility for an RTO operating across Victoria, South Australia and Western Australia.
n
- Demonstrated success securing or managing government-funded training contracts.
n
- Experience preparing government tenders and funding submissions.
n
- Experience with funding arrangements in additional States or Territories.
n
- Advanced VETtrak and TAMS experience.
n
- Experience developing and implementing RTO policies and procedures.
n
- Experience in VET student recruitment or business development.
n
- Existing employer, industry, community or referral networks.
n
- Trainer and assessor qualification or previous vocational training experience.
n
- Relevant qualification in education, training, management or business.
n

n

We are looking for someone who is highly experienced, proactive and commercially minded, with the ability to manage a complex RTO environment with minimal supervision while supporting AGAE's continued growth.

n

#J-18808-Ljbffr

📌 Operations Manager (Williamstown)
🏢 Australian Global Academy of Education
📍 Williamstown