Job Description

Join a Boutique MSP Where Your Work Actually Matters

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WebPal IT is a Melbourne-based Managed Service Provider supporting a diverse range of small and medium businesses.

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We're not trying to become the biggest MSP in Melbourne.

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We're focused on sustainable growth, long-term client relationships, delivering excellent outcomes, and building a business that our team enjoys being part of.

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If you're looking for genuine responsibility, direct client relationships, variety in your work, and the opportunity to influence how things are done, we'd love to hear from you.

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About the Role

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We're looking for an experienced Managed Services Engineer to join our team.

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You'll support a range of client environments across Microsoft 365, Intune, networking, security, and end-user systems.

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This is a hands‐on role involving:

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- Technical support and troubleshooting
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- Microsoft 365 administration
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- Intune device management
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- Onboarding, migration and improvement projects
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- Documentation and knowledge management
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- Security-focused administration
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- Automation and process improvement
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- Onsite client visits when required
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This role suits someone who can confidently manage day‐to‐day technical issues independently while knowing when to elevate or collaborate.

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No two weeks are exactly the same.

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Essential Requirements

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- Minimum 12 months' experience working within a Managed Service Provider (MSP)
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- Minimum 2 years' professional IT industry experience
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- Australian Citizen or Permanent Resident (PR)
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- Strong Microsoft 365 administration experience
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- Hands‐on Microsoft Intune experience
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- Experience using PSA and RMM platforms
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- Strong troubleshooting and problem‐solving skills
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- Excellent written and verbal English communication skills
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- Current Australian driver's licence
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- Ability to work independently and take ownership of outcomes
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- Comfortable working both remotely and onsite with clients
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Highly Desirable

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- HaloPSA experience
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- Microsoft Entra ID experience
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- Microsoft Defender and security experience
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- PowerShell scripting and automation
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- Project delivery experience
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- Strong documentation discipline
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- Experience improving internal processes
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- Interest in AI, automation and efficiency improvements
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You'll Likely Enjoy This Role If You

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- Take ownership and follow things through
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- Communicate well with technical and non‐technical people
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- Enjoy learning and improving
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- Stay calm under pressure
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- Prefer solving problems over navigating bureaucracy
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- Like helping people and building trusted relationships
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- Enjoy contributing ideas and improving systems
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- Want to be part of a small team where your input genuinely matters
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- Value trust, accountability and flexibility
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- Are looking for stability, responsibility and long‐term contribution within a small team
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Our Working Environment

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We're a small, experienced team that values professionalism, accountability and common sense.

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We trust people to manage their responsibilities, communicate openly, and focus on outcomes.

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You'll work closely with the owners of the business and have direct access to decision‐makers.

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The role is primarily office and client‐site based during onboarding. Versatile hybrid arrangements may be available once you're familiar with our clients, systems and service standards.

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Candidates located within reasonable commuting distance of our Melbourne office will be best suited to the role.

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A Final Note

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We're not looking for the perfect engineer.

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We're looking for someone who is reliable, accountable, enjoys helping people, takes pride in their work, and wants to be part of a team that genuinely cares about delivering great outcomes for clients.

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We're growing carefully and sustainably. If you're looking for meaningful work, genuine responsibility, and a place where your contribution matters, we'd love to hear from you.

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📌 Managed Services Engineer (Yallourn)
🏢 WebPal
📍 Yallourn