Job Description

ICT Support Officer | Service Desk & Microsoft

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Provide frontline ICT support across hardware, software, networks, accounts and devices in a Microsoft on-premises and cloud environment. This is a full-time, 100% office-based role in Barton, ACT.

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Location: Barton, ACT
n Work Arrangement: Full-time onsite – 100% office based
n Contract Duration: 3 months with one 3-month extension option
n Security Clearance Requirement: Current Baseline clearance at minimum
n Closing Date: Monday, 31 August 2026 at 11:59pm Canberra time

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Essential Tasks

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- Provide frontline ICT support for hardware, software, network, account and device issues.
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- Triage, resolve and escalated service requests and incidents in line with service levels.
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- Administer user accounts, systems, devices, software and ICT asset records.
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- Support ICT projects,



upgrades, testing, rollouts, cyber security controls and patching.
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Key Criteria

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- Demonstrated ICT support experience in an Australian Government or Commonwealth setting.
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- Strong troubleshooting skills across Microsoft on-premises and cloud environments.
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- Ability to analyse ICT issues, identify risks and develop practical solutions.
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- Strong communication, stakeholder engagement and ability to manage competing priorities.
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YOUR APPLICATION WILL BE TREATED WITH THE STRICTEST CONFIDENCE. Due to the nature of this setting, candidates must hold a current Baseline (or higher) clearance.

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📌 ICT support officer (Canberra)
🏢 Compas PTY
📍 Canberra