Job Description

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- Provide end-to-end support for Getty Images' Custom Content product, a skilled crowd-sourced solution for creating exclusive content at scale
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- Support the pre-sales discovery process and provide subject matter expertise to drive new business opportunities and help sales teams close new Custom business
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- Support customers post-sale, including onboarding and familiarizing them with the proprietary platform
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- Manage conversations around creative briefs
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- Monitor contract timing to ensure full service utilization, client satisfaction, and effective renewal positioning
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- Collaborate with Creative content and production teams on brief execution and logistics
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- Liaise between Creative/production teams and clients
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- Work with enterprise sales, legal, and finance teams using company systems and processes to support service delivery
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Requirements

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- Business-proficiency fluency in Japanese and English is required
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- Experience in account management, customer success, or subject matter expert roles
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- Strong customer service and communication skills
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- Ability to build and maintain internal and external relationships
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- Excellent organizational skills
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- Ability to manage multiple short- and long-term tasks
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- Experience managing projects and delivery expectations under tight deadlines
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- Proficient to advanced computer literacy
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- Proficiency with Microsoft Office tools
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- Salesforce proficiency preferred
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Core Competencies

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Demonstrates expertise in account management and customer success, with a strong focus on relationship building and project management. Proficient in both Japanese and English, with advanced skills in Microsoft Office and Salesforce to support service delivery.

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Highest-signal resume keywords

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- Account Management
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- Customer Success
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- Project Management
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- Bilingual Proficiency in Japanese and English
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- Salesforce Proficiency
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ATS Optimization Keywords

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Hard Skills

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- Project Management
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- Customer Success
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- Account Management
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- Computer Literacy
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- Microsoft Office Proficiency
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Soft Skills

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- Strong Communication Skills
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- Excellent Organizational Skills
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- Relationship Building
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Industry Keywords

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- Creative Briefs
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- Client Satisfaction
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- Service Delivery
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- Pre-Sales Discovery
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- Crowd-Sourced Content
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Tools & Technologies

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- Salesforce
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- Microsoft Office
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📌 Product Specialist, Custom Content (New South Wales)
🏢 Jobtailor
📍 New South Wales