Client Services Manager- Direct Support CEO

Client Services Manager – Executive Support to the CEO

A growing national cleaning and facility services company is seeking an experienced and highly organised Client Services Manager to work directly alongside its CEO.

The CEO is a hands‑on business owner who remains closely involved in client relationships, service delivery and the day‑to‑day operations of the company. She leads with energy, moves quickly and is deeply committed to the business, its clients and its people.

We are looking for someone who can match that pace, stay one step ahead and provide trusted support across her client portfolio and broader business responsibilities.

This is not a traditional Personal Assistant or purely administrative position. It is a hands‑on client services and executive support role suited to someone who can manage relationships, coordinate priorities, communicate confidently and take ownership of outcomes.

Key Responsibilities

Supporting the CEO in managing her portfolio of clients, contracts and service locations

Acting as a key point of contact for clients and maintaining professional, responsive relationships

Coordinating client meetings, site reviews, contract reviews and service follow-ups

Preparing meeting agendas, recording actions and ensuring agreed outcomes are completed

Drafting professional client emails, reports, proposals, presentations and contract documents

Monitoring service delivery, client feedback, outstanding requests and agreed actions

Liaising with operations, finance and business support teams to resolve client matters





Coordinating quotations, contract variations, purchase orders and additional service requests

Maintaining accurate client records, service information and internal reporting

Managing and updating Monday.com boards to ensure information remains current and complete

Supporting monthly client reporting and contract performance reviews

Assisting with client events, community engagement and stakeholder communications

Creating and updating documents and presentations using Canva and Microsoft Office

Managing high volumes of tasks, correspondence, data and competing priorities on behalf of the CEO

Providing executive support, including diary coordination, meeting preparation and follow‑up

Handling sensitive and confidential information with complete discretion

What We’re Looking For

Demonstrated experience in client services, account management, executive support, business support or a similar role

Strong relationship‑management skills and a genuine commitment to excellent client service

The confidence to communicate professionally with clients, senior stakeholders and internal managers

Exceptional organization and the ability to manage multiple clients, tasks and deadlines





A proactive mindset—you identify what needs to be done and take responsibility for completing it

Strong attention to detail and a commitment to producing accurate, skilled work

Excellent written communication and document‑preparation skills

Experience preparing reports, proposals, quotations, presentations or business documents

Strong computer literacy across Microsoft Office and business management systems

Experience with Monday.com, Canva and MYOB, or similar platforms, is highly regarded

The ability to process large volumes of information and determine priorities quickly

A calm, solutions‑focused approach in a busy and fast‑moving environment

The ability to work independently while remaining highly collaborative

Absolute reliability, professionalism and discretion

Experience within cleaning, facilities management or another service‑based business would be advantageous but is not essential

What We Offer

A trusted position working directly with a hands‑on CEO

Genuine involvement in client management and business operations

A varied role with exposure to multiple areas of a growing national company

The opportunity to develop strong, long‑term client relationships

A supportive, hardworking and high‑energy team environment

Professional development and future career progression

A full‑time, Monday‑to‑Friday position based in Melbourne

We are an equal opportunity employer and welcome applications from people of all backgrounds.

What can I earn as a Client Services Manager

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📌 Client Services Manager- Direct Support CEO (Melbourne)
🏢 Recognized
📍 Melbourne