As Care Operations & Quality Manager, you'll lead a team of five Service Coordinators, own our clinical governance and compliance architecture across NDIS and Support at Home, and drive measurable improvement in fulfilment and care consistency — using data, not instinct. You'll shape how our internal systems support frontline compliance and participant outcomes, and hold the operational relationship with our growing partner network. You report directly to our CEO.

Key responsibilities

Lead, manage, and develop a team of five Service Coordinators — performance management, onboarding, and professional development

Set the standard for how the team works: coordination rhythm, care note quality, escalation discipline, and participant communication

Own fulfilment rate, care consistency scores, LMC rate, and no-show rate as your primary operational KPIs

Diagnose performance gaps using operational data — identify root causes, build SOPs with transparent targets, and own the improvement trajectory after launch

Build and maintain rostering SOPs by funding type (NDIS vs Support at Home) and roster type (ad hoc vs ongoing)

Manage participant intake from referral acceptance to active service — care plan initiation, service agreement execution, and budget activation

Monitor participant budget utilisation across both programs, flagging risk proactively before it becomes a problem

Own the operational layer of our AP partner network — 50+ Support at Home and 10+ NDIS Support Coordinator partnerships

Build and maintain Homage's clinical governance framework — all policies and procedures across our NDIS and Support at Home registration scope

Own NDIS practice standard self-assessment and audit readiness across all registered groups — including high-intensity supports and behaviour support plan implementation obligations

About you





Current AHPRA registration as a Registered Nurse or Allied Health Professional

5+ years in a senior leadership role within NDIS, aged care, or community health

Deep working knowledge of NDIS Practice Standards and incident reporting obligations

Experience managing clinical staff — supervision, scope of practice, and AHPRA compliance

Track record of building clinical policies, SOPs, and governance frameworks — not just inheriting them

Strong data literacy — able to convert operational data into root cause diagnoses and measurable improvement targets

Full working rights in Australia; NDIS Worker Screening Check (or willingness to obtain)

Experience with the Support at Home program, including transition from Home Care Packages (desirable)

Knowledge of high-intensity supports (registration group 0104) and Behaviour Support Plan implementation as an implementing provider (desirable)

Concurrent experience managing NDIS and aged care funding streams simultaneously (desirable)

ESOP — you'll have a stake in the value you help build

Hybrid working — 3 days in our Melbourne CBD office, 2 days from home

Direct CEO access — genuine influence at leadership level, not a seat at the end of the table

Clear pathway — as Homage scales nationally, this role grows with it

Annual salary review and a modern approach to performance management

EAP — Employee Assistance Program

About us

Homage is a tech-enabled care provider helping Australians with disability and ageing needs live well at home.



We work across NDIS and the new Support at Home program, combining smart technology with deeply human support. We're growing fast, and the engine that powers our care delivery needs a senior leader to own it.

Homage is an award-winning personal care solution that combines curated and trained care professionals with smart technology to manage and provide on-demand holistic home and community-based caregiving to seniors and adults, allowing them to age and recover with grace, control and dignity.

Homage is an award-winning personal care solution that combines curated and trained care professionals with smart technology to manage and provide on-demand holistic home and community-based caregiving to seniors and adults, allowing them to age and recover with grace, control and dignity.

Homage is an award-winning personal care solution that combines curated and trained care professionals with smart technology to manage and provide on-demand holistic home and community-based caregiving to seniors and adults, allowing them to age and recover with grace, control and dignity.

Your application will include the following questions:

- Which of the following statements best describes your right to work in Australia?
- What's your expected annual base salary?
- How many years' experience do you have as a Quality Manager?
- How much notice are you required to give your current employer?
- Do you have a current NDIS Worker Screening Check?
- Do you have a current nursing registration from the Australian Health Practitioner Regulation Agency (AHPRA)?
- Do you have Positive Behaviour Support experience?
- How many years' experience do you have as an NDIS Manager?
- How many years' experience do you have as a Clinical Governance Manager?
- Do you have management experience in the healthcare services industry?

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📌 Care Operations & Quality Manager (Melbourne)
🏢 Homage Australia
📍 Melbourne