Job Description

Renaissance Dermatology Pty Ltd - Doncaster VIC

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This is a hands-on leadership position in a busy dermatology practice. You will lead and support the reception team while remaining actively involved in the day-to-day operation of the front desk. Working closely with dermatologists, clinical team and practice management, you will help ensure the practice runs smoothly and patients receive a consistently high standard of service.

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Key responsibilities

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- Lead, support and mentor the reception team, providing guidance and day-to-day direction.
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- Coordinate daily reception operations and ensure adequate coverage and workflow.
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- Deliver a welcoming, professional and patient-focused experience from arrival through to departure.
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- Manage patient appointments, bookings, cancellations, recalls and waitlists efficiently.
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- Coordinate doctor and treatment schedules and assist with managing appointment flow.
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- Handle patient enquiries by phone, email and in person in a professional and timely manner.
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- Support the team with Medicare/DVA payments, invoicing and other administrative processes.
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- Ensure reception procedures and practice policies are consistently followed.
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- Assist with training and onboarding new reception team members.
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- Monitor the quality and efficiency of reception processes and identify opportunities for improvement.
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- Manage difficult or sensitive patient interactions professionally and elevate issues when appropriate.
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- Maintain patient confidentiality and ensure privacy and professional standards are upheld.
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- Liaise effectively with doctors, nurses, practice management and other team members.
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- Assist with other ad-hoc administrative tasks as required.
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- Contribute to a positive, collaborative and skilled workplace culture.
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About you

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- Has previous experience in a medical, specialist or private healthcare reception environment.
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- Has demonstrated experience leading, supervising or mentoring a team.
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- Is confident managing a busy reception environment and competing priorities.
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- Has excellent communication and interpersonal skills.
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- Is highly organised, reliable and detail-oriented.
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- Works well collaboratively, is capable of working independently and taking initiative.
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- Has a genuine commitment to patient care and service excellence.
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- Is confident handling sensitive or challenging conversations.
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- Can work calmly and professionally under pressure.
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- Has strong computer and administrative skills and is comfortable learning practice management systems.
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- Understands the importance of privacy, confidentiality and professional standards.
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- Previous experience in dermatology, specialist medical or surgical practice.
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- Experience with Medicare/DVA and private billing.
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- Experience with Zedmed.
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What we offer

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- Work in a modern, purpose-built dermatology practice
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- A supportive and collaborative team environment.
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- An opportunity to take ownership of the reception function and make a meaningful contribution to the patient experience.
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- Ongoing professional development and opportunities to grow within the practice.
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- Convenient location opposite Westfield Doncaster
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- Staff discounts on skincare products and treatments.
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If you're passionate about healthcare and want to make a key contribution in a supportive, patient-focused clinic, we'd love to hear from you.

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📌 Reception Team Leader (Williamstown)
🏢 Renaissance Dermatology
📍 Williamstown