Job Description

We are looking for an experienced Desk Side Support Engineer to provide hands‐on L2 end‐user support in a skilled enterprise environment.

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Location: Brisbane

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Work Mode: On‐site

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Key Responsibilities

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- Provide desk‐side L2 support for Windows 10/11 laptops, desktops and peripherals
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- Troubleshoot hardware, OS, login, connectivity, printing and peripheral issues
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- Perform IMACD activities – Install, Move, Add, Change and Decommission
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- Support laptops, monitors, docks, headsets and other end‐user devices
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- Provide support for Video Conferencing & AV technologies
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- Log, update and resolve incidents/service requests using ServiceNow or similar ITSM tools
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- Escalate issues to EUC, Network, AV and Vendor teams within defined SLAs
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- Assist with IT asset management, inventory, tagging and stock checks
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- Support device handovers, workstation setups and site moves
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- Provide hands‐and‐feet support for infrastructure and network teams
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- Follow ITIL, security and compliance processes
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- Maintain SOPs, documentation and site‐specific support knowledge
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Required Skills

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- Strong Windows 10 & Windows 11 troubleshooting experience
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- Hands‐on desktop/laptop hardware support
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- Experience with AV & Video Conferencing technologies
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- Knowledge of LAN, Wi‐Fi and VPN troubleshooting
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- Active Directory and user profile support
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- Endpoint security tools
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- ServiceNow / ITSM experience preferred
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- Robust customer service and communication skills
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- Experience supporting business users and executives
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- Ability to work independently in an on‐site / field support environment
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📌 Desk Side Support Engineerend-user support (Queensland)
🏢 Employment International
📍 Queensland