Simpro Group seeks a Customer Support Technician, Level 1 for the Australia team. You will engage with customers via phone and chat, resolve software issues, and maintain thorough case documentation while upholding a customer-centric approach.
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You will build product knowledge, identify root causes, escalate where needed, and contribute to knowledge base articles. The role requires robust communication, empathy, and the ability to manage high volumes in a fast-paced environment within the