Job Description

Head of Service | National Operations

n

Join a business experiencing significant growth and transformation

n

About the Role

n

Our client is a leading technical services and building equipment organisation. We have an exciting prospect for an experienced Head of Service to lead and develop a national Service division from the office is South Sydney, near the Airport.

n

Reporting to the COO, you will take ownership of the Service P&L;, national strategy, performance and sustainable growth of the division. You will lead the Service Team Leader, with indirect leadership across Service Coordinators and Technicians nationally.

n

This is a strategic and commercial leadership position rather than a hands-on scheduling role. Your focus will be on improving profitability, service performance, systems, reporting and leadership capability across the function.

n

We are interested in leaders from similar technical service industries including automatic garage doors / gates, escalators, elevators, electrical maintenance, fault finding, repairs and other field service environments.

n

Key Responsibilities

n

n
- Own the national Service P&L;, budgets, forecasts and financial performance
n
- Develop and execute the national Service strategy
n
- Drive profitability, recurring service revenue and sustainable growth
n
- Monitor revenue, margin, productivity, labour recovery and operational costs
n
- Use reporting and data to identify risks and performance opportunities
n
- Reduce warranty costs, repeat work,



defects and avoidable service expenditure
n
- Improve systems, processes and national service standards
n
- Lead and develop the Service Team Leader and broader Service function
n
- Partner with Sales, Installation, Supply Chain and Finance to improve performance
n
- Maintain strong customer service, safety and compliance standards
n

n

About You

n

You will be an experienced Service or Operations leader with a strong commercial mindset and experience managing a technical field service function.

n

You will ideally bring:

n

n
- Demonstrated P&L; ownership, budgeting and forecasting experience
n
- Experience leading multi-site or multi-region field service operations
n
- Exposure to preventative maintenance, breakdowns, fault finding and repairs
n
- Strong commercial, analytical and performance management capability
n
- Experience improving margin, productivity and operational efficiency
n
- Proven leadership experience developing operational leaders
n
- Experience within automatic doors, lifts, escalators, electrical maintenance or a similar technical industry will be highly regarded
n

n

The Opportunity

n

This is an opportunity to take genuine ownership of a national Service function and play a key role in its continued growth.

n

The position is full time, working alongside the Service team. Interstate travel will be required as needed but is not expected to be a significant component of the role.

n

#J-18808-Ljbffr

📌 Head of Service (New South Wales)
🏢 Stellar Recruitment
📍 New South Wales