Key Responsibilities

Partner with senior leaders to support the execution of business strategy through workforce and capability planning.

Act as a trusted advisor on organisational effectiveness, risk, and performance.

- Talent & Workforce Strategy
- Lead workforce planning, succession strategies, and critical role identification.
- Drive talent pipelines aligned to future capability needs.
- Embed internal mobility, career pathways and retention strategies.

- Leadership & Capability Development

- Coach leaders on performance, engagement and culture outcomes.
- Partner with leaders to build leadership capability, consistency and accountability.
- Partner with the L&D; team to design and implement leadership development initiatives aligned to organisational priorities.
- Lead culture initiatives that reinforce values, behaviours and employee experience.
- Drive organisational change initiatives, including restructures, transformation and rebranding.
- Partner with leaders to stabilise teams and improve engagement outcomes.

- Performance & Accountability

- Embed a high-performance culture through robust performance frameworks and leadership capability.
- Support leaders in setting clear expectations, managing underperformance and recognising high performers.

- Employee & Industrial Relations

- Provide expert advice on employee relations matters and risk mitigation.




- Lead investigations and ensure fair, consistent outcomes.
- Ensure alignment with regulatory requirements, including APRA and CPS 511, and internal governance frameworks.
- Partner with Legal, Risk and Compliance to proactively manage people-related risk.
- Maintain oversight of policy frameworks and ensure business alignment.
- Leverage workforce data to inform decisions and identify risks and opportunities.
- Provide insight-led recommendations on turnover, engagement, capability and performance trends.

Role Requirements

- Bachelor’s degree in Human Resources or a related field.
- At least 4 years’ experience in a P&C; Business Partner role, including coaching senior stakeholders.
- Strong understanding of employment legislation, HR best practice and employee relations risk management.
- Experience working in a regulated or governance-heavy environment, ideally financial services or an APRA-regulated organisation.
- Strong track record in workforce planning, talent strategy, organisational change and leadership capability uplift.
- Solid organisational, prioritisation, communication and interpersonal skills, with the ability to multitask in a fast-paced environment.
- Proficiency in Microsoft Office Suite, with exposure to HRIS, dashboards or people analytics tools desirable.

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📌 People & Culture Business Partner (Queensland)
🏢 Europ Assistance Australia and New Zealand
📍 Queensland