Job Description

About the Role

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Reporting directly to the service operations manager, the Service Coordinator is responsible for scheduling service activities, managing job costs and supporting the field operations team. This role requires a confident communicator with exceptional organisational skills and the ability to run service administration efficiently and accurately.

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Ideal for someone with a strong background in HVAC, trades or service-based environments, who enjoys being the central point of coordination.

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Why you'll love this role

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- Based in South-West Sydney with parking onsite
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- Stable and growing essential-services company
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- Supportive leadership and a friendly operations team
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- Opportunity to expand your skills within a specialist HVAC service organisation
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- Professional, safety-focused and people-focused culture
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What you'll be doing

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- Set up, plan and coordinate service jobs and maintenance contracts
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- Schedule site access, parking and technician requirements
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- Manage job costs and ensure alignment with budgets
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- Maintain solid communication with customers, suppliers and internal teams
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- Produce job reports, certificates and required documentation
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- Processing sales orders, counter sales, invoices and job variations in SimPRO
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- Identify service opportunities and pass leads to the sales team
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- The above list is not exhaustive and the role may change to meet the overall objectives of the company
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What we're looking for

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Experience & Knowledge

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- Minimum 5 years' experience in a service coordination, administration, operations or similar role
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- SimPRO or similar experience is essential
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- Experience supporting a field-service, trades or maintenance team
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- Understanding of HVAC systems and mechanical aptitude is an advantage but not required
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- Strong customer service approach with clear, confident communication
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- Excellent attention to detail and accuracy in documentation
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- Highly organised, able to manage competing priorities and deadlines
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- Strong commercial awareness and experience working within budgets
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- Ability to work effectively with technicians, management and clients
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- Intermediate to advanced Microsoft Office skills (Word, Excel, PowerPoint)
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Personal Attributes

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- Professional, reliable and proactive
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- Strong time-management and problem-solving ability
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- Able to work independently while supporting a collaborative team
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- Positive approach to change and continuous improvement
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- Valid driver's licence
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- Live by the company's cultural values: Respect, Accountability, Genuine, Communication, Excellence and Teamwork
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About Us

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Clean Air Technologies (Aust) Pty Ltd is a respected provider of air quality, ventilation and HVAC service solutions. Based in South-West Sydney, we support commercial, industrial and government clients with highly specialised service delivery and a strong focus on safety, compliance and customer experience. We are seeking an experienced Service Coordinator to join our team.

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📌 Service Coordinator (New South Wales)
🏢 Clean Air Technologies
📍 New South Wales