Job Description

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- AO3 Business Support Officer
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- QLD Government
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- Pay Rate:$51.12 per hour + superannuation
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- Initial contract:31/08/2026 - 24/12/2026 + highly likely ongoing contract
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About the Role

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We are seeking an experienced and customer-focused Business Support Officer to join a supportive team, within a large Queensland Government Department.

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You will play a key role in ensuring the smooth delivery of business support functions, coordinating travel arrangements, managing correspondence, maintaining records and providing exceptional customer service.

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Key Responsibilities

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- Deliver efficient and high-quality customer service to internal and external stakeholders.
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- Coordinate travel bookings including flights, accommodation and vehicle hire.
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- Manage incoming and outgoing email and phone correspondence.
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- Maintain accurate records and update information systems, including Ellipse and Microsoft Office applications.
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- Prepare and compile documents, reports, and registers with a high level of accuracy.
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- Develop and maintain procedures, manuals,



and registers while contributing to continuous improvement initiatives.
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- Liaise effectively with industry representatives, suppliers, and stakeholders to support service delivery outcomes.
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- Provide administrative support to senior staff as required.
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About You

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To be successful in this role, you will demonstrate:

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- Previous experience in administration, business support, or customer service environments.
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- Experience within government, construction, maintenance, insurance repairs or similar environments is highly regarded.
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- Strong proficiency across the Microsoft Office Suite, including Excel
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- Excellent organisational skills with the ability to manage competing priorities and meet deadlines.
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- Solid communication skills with the ability to build effective stakeholder relationships.
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- High attention to detail.
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- A proactive approach, strong initiative, and willingness to support team objectives.
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📌 Business Support (Rockhampton)
🏢 empire group
📍 Rockhampton