Are you an organised and customer-focused person looking for a great opportunity with a well-established company? Our client is a market leader in supplying high-quality accessories and solutions for the cooking industry. They are looking for a Customer Service & Administration Officer to join their friendly and supportive team based in Ringwood.
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This is a great opportunity for someone who enjoys variety, working with customers and being part of a close-knit team.
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What's on offer?
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- $36.81 per hour
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- Monday to Friday – 9:00am to 5:00pm
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- Friendly and supportive working environment
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- Work with a reputable and well-established company
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- Varied role with a mix of customer service and administration
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About the Role
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As a Customer Service & Administration Officer, you will play an important role in supporting the day-to-day operations of the service team.
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Your responsibilities will include:
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- Managing incoming emails
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- Answering and directing incoming phone calls
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- Preparing freight quotes and checking stock availability
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- Processing orders and invoices accurately
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- Preparing equipment quotations
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- Following up Proof of Deliveries (PODs)
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- Responding to freight and service enquiries
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- Managing inbound and outbound customer communications
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- Providing general administration support to the team
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About You
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We're looking for someone who is reliable, organised and enjoys helping customers. You will ideally have:
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- Previous experience in customer service, administration or service coordination
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- Robust verbal and written communication skills
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- Excellent time management and attention to detail
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- The ability to multitask and work in a fast-paced environment
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- A positive, can-do attitude and willingness to learn
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- Experience with CRM or scheduling systems is preferred but not essential
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- Good computer skills, including Microsoft Office and email
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We are looking for someone who can use their initiative, solve problems and confidently manage a variety of tasks. If you're looking for a Monday to Friday role with great hours, competitive pay and a supportive team, we'd love to hear from you.
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Additional information
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- Immediate Start
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- Monday to Friday- 9.00am- 5.00pm
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- Work close to home
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📌 Administration Assistant (Williamstown)
🏢 Apg Workforce
📍 Williamstown
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