Job Description

Event Cinemas Hornsby_Frontline Cinema Worker

n

Position Overview:
n A team member at this level has completed induction and training to attain the competency required to perform work within the scope of this level; or holds the equivalent experience or expertise required to perform work within the scope of this level.

n

Provides exemplary customer service and executes tasks associated with supporting the operation of a cinema entertainment complex to the highest standard.

n

Is responsible for the quality of their own work, while subject to routine supervision either individually or in a team environment on a range of tasks.

n

Makes decisions and exercises discretion in relation to routine matters within their area of work, drawing on their skill, training, and knowledge for this level.

n

Subject to knowledge and skill at this level, this team member may operate flexibly as required between work areas.

n

May be undertaking training as a bio-box operator, subject to routine supervision.

n

Our Vision is being leaders in creating experiences and properties that escape the ordinary.
n Our Purpose is to make the day better for ourselves, each other, our group, our customers, and communities.
n We do this by living our values of empowerment, possibilities, and community. We achieve our Vision and Purpose by delivering on our goals and values.

n

Our Goals

n

n
- Growing revenue above market
n
- Business transformation
n

n

Our Values

n

n
- Empowerment: We make it happen
n
- Possibilities: We evolve and innovate
n
- Community: We make the connection
n

n

Cinema Worker Level 2 Key Accountabilities

n

n
- General Cinema Dutiesn n
- Continuously monitor and consistently deliver customer service to a high standard. Ensures a positive experience for all patrons by prioritising and attending to their needs proactively.
n
- Address and handle minor customer feedback, ensuring prompt resolution while maintaining a positive customer experience, within the scope of knowledge and skill at this level.
n
- Actively contribute to and participate in all cinema campaigns.
n
- Follow Workplace Health and Safety policies and procedures including emergency procedures.
n
- Attend and complete all mandatory training sessions as designated by EVT.
n
- Assist fellow employees as needed,



fostering a cooperative and supportive work environment.
n
- Conduct thorough and exact opening, closing and shift change-over procedures for the relevant area.
n
- Ensure a well-maintained and aesthetically pleasing work area through regular presentation and minor maintenance tasks.
n
- Monitor, action (where appropriate to skill and knowledge level) and/or report any issues with all cinema assets and property. This includes but is not limited to; auditorium seating, all cinema equipment, customer facing and back-of-house property and products, including bathroom facilities.
n
- Maintain a high standard of cleanliness and hygiene through diligent cleaning practices.
n
- Security knowledge and awareness.
n
- Queue management and crowd control.
n
- Lost property maintenance.
n

n
- Retail Customer Servicen

n
- Proficiency in register operation and ticketing systems.
n
- Product and service knowledge.
n
- Cash preparation and responsibility for own till.
n
- Conduct self-audits and ensure financial balance through attention to detail and accuracy.
n
- Prepare food and beverages for sale, ensuring a high standard of quality and product presentation.
n
- Maintain product stock levels and presentation, in accordance with planograms where applicable.
n
- Assist with stock control through accurate stock handling. Support preparation for stocktake as required.
n
- RSA qualifications as required.
n

n
- Maintain an elevated standard of customer service by prioritising and attending to their needs proactively.
n
- Presentation and minor maintenance of games machines.
n
- Queue management and crowd control including allocated seating management.
n
- Performs regular checks of ticketing, auditoriums and public access areas. Action and/or report issuesas appropriate to skill and knowledge at this level.
n
- Support on-screen presentation by monitoring, actioning and/or reporting film quality, in-cinema comfort and ambiance issues.
n
- 4. Bio-Box Trainingn

n




- Identify projection room equipment including audio equipment, TMS, LMS, BMS, workstation, projectors, film formats.
n
- Monitor and rectify issues with sound, focus/framing in auditoriums, supporting a high standard of content presentation.
n
- Content management including DCP-delivery and ingest via physical hard drives, IP delivery & satellite delivery.
n
- Monitor the delivery of alternative content including live satellite streaming and special event screenings.
n
- TMS daily scheduled session check.
n
- Audio Video content requirements for Conference and Events (AV equipment, laptops, audio format changes etc.).
n
- Knowledge in film programming.
n
- General maintenance within the cinema complex as appropriate to skill and knowledge at this level. KPI's
n

n

n

KPI - Operational Responsibility for Cinema

n

n
- NPS results.
n
- Achieve a sound level of competence in cash handling.
n
- Food and beverage prepared and served to a high standard and in a timely manner.
n
- Performs effective suggestive selling and upselling techniques.
n
- Accurate handling of stock.
n
- Completes service checklists.
n
- Effectively manages cinema turnaround times.
n
- General level of interest in the role.
n
- Willingness to help others.
n
- Support of fellow employees.
n

n

Skills and Experience
n These are the desired skills and experience for this role:

n

n
- Competent in basic Maths and English
n
- Competent in cash handling
n

n

Behavioural Capabilities
n The following are the mindsets and behaviours required for this role:

n

n
- Customer Focused: Dedicated to delivering excellence in customer sentiment. Continuously strives to improve customer sentiment.
n
- Contributing to the team: Focused on creating a team-oriented workplace which fosters collaboration between colleagues.
n
- Communication: Displays effective communication with all team members and customers.
n
- Decision Making: Ability to make effective decisions.
n
- Work Standards: All tasks are completed to the highest standards.
n
- Personal Presentation: Maintains personal presentation and grooming.
n
- Safety Awareness: a commitment to following policies and procedures. Active participation and engagement in company health and safety initiatives.
n

n

#J-18808-Ljbffr

📌 Event Cinemas Hornsby_Frontline Cinema Worker (Hornsby)
🏢 EVT
📍 Hornsby